Crucial Conversations: Tools for Talking When Stakes are High

By: Kerry Patterson, Joseph Grenny, Ron Mcmillan and Al Switzler

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Product Description

When stakes are high, opinions vary, and emotions run strong, you have three choices: avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; and discover how to communicate best when it matters most. This guide gives you the tools you need to step up to life's difficult conversations.

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