Crucial Confrontations: Tools for talking about broken promises, violated expectations, and bad behavior

By: Kerry Patterson, Joseph Grenny, Ron Mcmillan and Al Switzler

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Product Description

Shows you how to achieve personal, team, and organizational success by healing broken promises, resolving violated expectations, and influencing bad behaviour. This work lets you discover skills to resolve touchy, controversial, and complex issues at work and at home. It also includes scripts modelling the best way to deal with confrontations.

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