Difficult Conversations: How to Discuss What Matters Most


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By: Bruce Patton, Douglas Stone and Sheila Heen

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Product Description

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your difficult conversations into positive, problem-solving experiences.

Product Details

Paperback: 272 pages

Publisher: Penguin (2000-05-25)

Dimensions (H L W): 87 x 764 x 512

ISBN: 014027782X

EAN: 9780140277821