By: Bruce Patton, Douglas Stone and Sheila Heen
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What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbor, asking a difficult favor, apologizing. This book helps you to turn your difficult conversations into positive, problem-solving experiences.
Paperback: 272 pages
Publisher: Penguin (2000-05-25)
Dimensions (H L W): 87 x 764 x 512
ISBN: 014027782X
EAN: 9780140277821
