Tongue Fu!

Sam Horn covers a broad spectrum of verbal situations that can easily turn harmful if not handled well. Her recommendations are creative and practical and lets us take back control of our language. Horn's examples are so real one can hear the conversations! Each chapter ends with an action plan to help us deal with the particular difficulty covered.

The final chapter ties a nice bow around all the techniques by encouraging the reader to develop an action plan to turn "intentions into actions."

An easy read rich with appropriate quotations.

This book was a true eye opener. I was able to relate on multiple levels to each scenario presented in each chapter. The book is NOT for the literati-it is a QUICK read. Take the information at face value and it will prove to be an outstanding resource. I have recommended it to everyone who will listen, especially at work and in my volunteer outlets.

I now recommend this in my workshops as the best all-round book on communications period. It's fun, short, practical, insightful, easy to remember and useful in every challenging communication situation.