Telephone Sales For Dummies (For Dummies (Career/Education))

Telephone Sales for Dummies is a decent book that may help someone who is on track to be a career receptionist, or is having trouble getting positive reactions on the phone.

But, if you're looking for a short book to hand to new employees or young students, this new booklet on telephone and cell phone etiquette is now available on Amazon Telephone & Cell Phone Communication Skills Handbook: (for Business & Everyday Life) and on Kindle Telephone & Cell Phone Communications Handbook - It's short and sweet, and would be easily digested by both young and old.

I feel that I am already a professional Phone Salesman. This book did allow me to sharpen my skills and see some things from a different POV. Though I haven't finished reading this book yet, it has already made a difference in some of my techniques, which in return will make a difference in my bank account. For the price of this book, it is an incredible investment.

I'd have to give this book 3 to 3.5 stars.

This book is CHOCK full of information, and is a pretty good read. The main points the author tries to drive home are the following: You MUST prospect a minimum of 15 hours a week, in order to be successful, sales is a numbers game, practice the HECK out of your sales pitch/script, and work long, hard hours to get ahead in sales.

As far as actual sales information, pitches, lingo, and so on, the book is weak and lacking. And it's even more lacking when you take your own individual personality into account. Granted, the author was a very successful Real Estate agent, but he seemed to be VERY professional, and didn't really seem to have a dynamic personality, like a lot of salespeople do. Some salespeople can sell, just with their personality alone. If people like & trust you in sales, you'll sell, bottom line. Not a lot of this was covered in the book. It was more geared to being prepared, persistant, and professional.

A lot of the proposed script ideas were good, not great. Again, they were a lot more 'textbook' and 'professional' than anything else. The book became sort of annoying towards the end, because the author just keeps repeating the same things over and over and over again. How many times do I really need to read about pre-call planning?!? Almost seems like the author was told you need "X" number of pages for us to publish this thing, and he just kept repeating things over and over so he'd fill his page quota.

With all of that said, I did get a lot of good stuff out of it. The motivational side of the book was very good, as was the important of persistence section, but other than that, I didn't think much of it. It was "good", not great.

This book is great for the salesperson who might be having trouble picking up the phone. I purchased this book after speaking to Dirk at the NAR conference in November, and so glad I did. The book is filled with tips, scripts and anecdote's to help you move through the fear of picking up the phone. (Nobody likes rejection, right?) Thanks Dirk for another great book.

I picked up this book at the Real Estate Convention in Las Vegas. Being a Realtor I thought that calling was an aveune we could no longer use,
but after reading Telephone Sales for Dummies I have found a new way to
prospect. This book covers all the bases and has helped me in my business
many times over.. This is a must read.