How To Reduce Workplace Conflict And Stress: How Leaders And Their Employees Can Protect Their Sanity And Productivity From Tension And Turf Wars

This book is just what I have been looking for to help me with some of the issues I have struggled with all my life. READ THIS BOOK to deal with road rage, anger, depression and difficult people, not only in the workplace, but also everywhere/anywhere social interaction takes place. If you get a chance, attend her seminar/workshop for an energizing and engaging learning experience where she brings the book to life. (Thank you Anna!)

This book is a logical explination of how to vew others in the right perspective. Included are concrete peacemaking ideas for the workplace. It was an inspiring experience to read this work.

This material was an epiphany for me..
Anna's training at the county was illuminating in that it suddenly started answering questions I had about myself an life in general; after the first part of the class, I bought her book and ordered another from her recommanded bibliography and went to the next part of the class eager to keep the momentum.
What I mostly like about her book and her training is the universal appeal of it's material.
It puts all the knowledge you acquired and the questions you still have in a logic and informative frame that you can acually work with and benefit from.
I almost made me slap an imaginary forhead and say: duh!
It is useful at work, in your personal life, in your relationships and it may even make retirement an adventure yet to come.
Raluca

PS
Any manager would have to attend this class under "mandatory training" and I will certainily recommend it to anyone who has it available to them.

Excellent book that will help you control your temper and maintain relationships in the midst of daily conflicts and frustration. I am a church administrator, and came across this book in the library while doing research for a church staff, "Leadership conference" that I was teaching. The book presented "conflict resolution" in such a simple and understandable way, that I used the material in my presentation and even offered to order the book for those who would be interested in reading it. 66% of the people attending ordered the book, and one person ended up giving it to his boss to read! Another said he put a note on his toolbox at work that said: BO, BS & BIBS! (You'll have to read the book to find out what those mean.) The author's way of presenting her concepts stick in your mind easily, and do make you think about them when you are facing the many times that conflict happens in your life. I would recommend this book to anyone!

My company is rapidly growing and naturally has lots of conflict. this book has helped me better handle the situations. More importantly, I have been teaching techniques from it at all levels with great sucess both for the company and people's personal lives.

There are too many salient points to mention, the cycle of Contempt, the health effects of "flooding", Baby-in-the-backseat, and so many thoughts and techniques that lead to a path of lower conflict both at work and at home.

Let's start out with the openers...when someone makes you angry, you literally cannot hear what is said to you for about 30 minutes AND your body will not return to a low stress state for 3 hours...that's just the health effects.

I highly recommend this to anyone who is dealing with lots of confrontation or is supervising indiviuals in crisis.