Working PeopleSmart: 6 Strategies for Success

Following a theme that relationships are at the heart of professional success, the authors of "PeopleSmart" present a coaching book for improving professional interactions. Focusing on six basic strategies for success with four critical constituencies - boss, colleagues, subordinates, customers - the book provides strategy specific coaching tips and advice, and then for each strategy gives situation specific problem/solution advice using a question and answer format.

The result is a wealth of great professional relationship advice and wonderful situation specific tips that leaves me wanting a better understanding of the underlying relational framework. Some of this underlying relational thinking is evident: Look at others from a positive perspective, listen - don't judge, appreciate other's context, care about yourself as well as others, understand yourself, etc. Completion of this framework would have made this book even more useful.

Dennis DeWilde, author of
"The Performance Connection"