 correct expression
Hi,
could you please tell me which expressions to use in the following sentence (highlighted):
As I have already explained, I was not satisfied with the knowledgeability/informedness/awareness of the local staff at all, and, what is more, the information provided was inaccurate and, in my opinion, purposefully false in part.
knowledgeability/informedness/awareness - meaning that the staff at the airport was not informed about cancelled flights. In general, they were not able to provide up-to-date information.
And one more question:
Which tense should be used after "as I have already explained". Simple past or past perfect?
Thank you very much.
Hanka |