[Horsa]

Complaint regarding booth size and incorrect specification of provided electronic equipment

I am writing to complain about the booth we have been allocated at the Global Education Fair in the Putra World Trade Centre.

We booked the booth through your company after studying your brochure. According to the brochure it is stated that the size of the booth is 400 square feet but the booth we have been allocated is only 330 square feet some 70 square feet smaller. In addition to this the location of the booth we booked is near the entrance, but the one we were given is a booth located at the back of the auditorium. Not only that, but also laptops, projectors and the sound system which we requested at the time of booking do not meet the agreed specificatiions. We have enclosed a copy of the agreement for ease of reference.

We would like to express in the strongest terms possible our dissatisfaction at the inconvenience your company had caused us by providing a smaller than agreed booth. We had planned the layout of our booth based on the size of 400 square feet. We are unable to make any amendments to our layout plan at this late stage. Furthermore the laptops which you provided cannot support the software we are using which is the Microsoft Vista. Besides that, the projectors we requested have a higher resolution than those provided, which cannot produce sufficiently good quality images and this will severely handicap our presentation. The sound system you have provided is not at all appropriate. We requested a wireless microphone but we are given a wired one. We are organizing an activity which requires us to walk around to promote our booth. It is hard for us to move freely using a wired microphone. Finally, the size of the amplifier is too big for our booth. It takes up far too much room in the very limited space of our booth.

We would like to have your solutions to these problems by no later than 12 March as the education fair begins on 14 March, which is only a week from now. We await your urgent response.


Yours sincerely,

Canis Lim Pui Yee
Student Affairs Manager

Encl. Letter of Agreement