Help me,plzzz

[NewGuess]

Dear Teachers,
Could you kindly suggest me where to find neccessary information abt English for those who work as a receiptionist...I have to answer phone calls from our company's c*ustomers frequently and I do want to find the nice and suitable words to pleased them.
Tks so much.

[Tdol]

Try here: http://esl.about.com/library/weekly/...e-nav-10170312