Sentence construction

[2010]

Hello All!

Could someone please help me with these sentences.
I am not sure if they are correct.

Just like when we need to redirect to a Hardware Manufacturer, when we need to redirect to a Software manufacturer there are a few typical reasons that will cause this to happen, they are ISP, Security (Firewall or other Security Solution)

The education is to remind the customer what we have done to solve the issue as well as identify where the problem is

[2010]

Hello All!

Could someone please help me with these sentences.
I am not sure if they are correct.

Just like when we need to redirect to a Hardware Manufacturer, when we need to redirect to a Software manufacturer there are a few typical reasons that will cause this to happen, they are ISP, Security (Firewall or other Security Solution)

The education is to remind the customer what we have done to solve the issue as well as identify where the problem is

Is someone out there kind enough to help me!