
Originally Posted by
francycham
I want to issue a warning letter to a fleet assistant who gave a higher class vehicle as a replacement during the regulare seevice to a customer who currently using a lower category vehicle.- please see below.
It has been noticed that you have provided a (vehicle name) as a replacement vehicle against a (vehicle name) to a customer without prior approval from the management. As per the policy, the replacement vehicle should be the same category vehicle or equivalent. If both classes of these vehicles are not available or there is an emergency situation, you are allowed to upgrade with a higher class vehicle but only to a certain extent i.e. for a maximum of one or two days. After this, you are required to pull back the vehicle and provide the original vehicle back or a vehicle of the same category . We have found that this customer has been using the upgraded vehicle for one month which causes revenue loss to our company.
A financial penalty equivalent to one month's rent will be imposed on you to compensate the revenue loss to the company.