official letter

[akbar]

I have to submit an official letter. Please suggest any corrections if it needs.
Dear Sir,
I have served the company since June 2000 in my full capacity without any hesitations or whatsoever, taking all responsibilities of being an officer. Moreover, I have to work both civil and electrical design work.
Please be informed that my contract had already expired and I would like to request to your good office to settle /have my family status with yearly ticket to accommodate my personal needs and for my family.
I am sure to get a sympathetic response from your side regarding this matter. With earnest hope, I crave your special sympathy in my case.
Thank you so much and more power to the company.
Yours respectfully,
Xyz.
I am confused with the underlined word. Could you pls tell me the most appropriate word?
Thank you

[Tdol]

Dear Sir,
I have worked for this company since June 2000, assuming all the responsibilites of an officer (in a compeny? do you mean manager?) and have worked to my full capacity at all times, carrying out both civil and electrical design work.
I am writing to request the settlement of my family status with a yearly ticket (for what?) to accommodate my personal needs and those of my family, my contract having expired. I would be very grateful indeed if you would look favourably upon my request.

Thanking you in advance, I look forward to hearing from you.

Akbar, I have tidied it up a bit, though I'm not the greatest letter writer.