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Thread: the time of the wait

  1. #1
    sunsunmoon is offline Member
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    Default the time of the wait

    Put the customer on hold only if it is absolutely necessary. No one likes to be left on hold indefinitely. If you must put a customer on hold, estimate the time of the wait and ask whether he or she would mind holding. If you do have a caller on hold, check in with the caller every 45 to 60 seconds. A minute is a lifetime when you are on hold.
    (From
    http://www.ehow.com/way_5749408_techniques-effective-telephone-communication.html)


    Does the time of the wait sound natural to you? Would "the wait time" be correct?

  2. #2
    emsr2d2 is offline VIP Member
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    Default Re: the time of the wait

    Quote Originally Posted by sunsunmoon View Post
    Put the customer on hold only if it is absolutely necessary. No one likes to be left on hold indefinitely. If you must put a customer on hold, estimate the time of the wait and ask whether he or she would mind holding. If you do have a caller on hold, check in with the caller every 45 to 60 seconds. A minute is a lifetime when you are on hold.
    (From
    http://www.ehow.com/way_5749408_techniques-effective-telephone-communication.html)
    Does the time of the wait sound natural to you? Would "the wait time" be correct?
    The original is fine.
    bhaisahab, Rover_KE and sunsunmoon like this.

  3. #3
    sunsunmoon is offline Member
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    Default Re: the time of the wait

    Would it be incorrect to say estimate the wait time instead?

  4. #4
    Rover_KE is offline VIP Member
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    Default Re: the time of the wait

    No.

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