|
#1
| |||
| |||
| Especially, the operator part, please. It is expected that non-native English speakers will also call, so, plain English would be appreciated. O (Operator): ABC Customer Center. How can I help you? C (Customer): I’d like to subscribe your service. O: Thank you. We offer two kinds of service, cable TV and the Internet. Which are you interested in? C: Cable TV. O: Thank you. Our service would be different depending on your house type. Is it a house or an apartment? C: A house. O: OK. Is it a newly built one or an already existing one? C: It’s a new one. O: Is it finished or still under construction? C: Under construction. O: When is the scheduled completion date? C: The end of April. O: Thank you. And do you know when you’ll be moving into the new house? C: Probably at the beginning of May. O: Let me ask you a few more. Are you going to put up an antenna, or would you like to watch your all TVs in your house with our cable? C: I’m thinking of using an antenna, too. But why do you ask? O: The construction type would be different depending on if you use an antenna or not. C: I see. O: Now let me confirm if the area is within our service. Could I have the address? C: It’s XXXXXXXXXX. O: XXXXXXXXXX, Thank you. I’ll check if it’s in our area. Hold on, please. C: OK. O: (After a few minutes) Sorry to keep you waiting. I confirmed your new house is within our service area. C: Great. O: But, there are some cases we can’t offer the service depending on the status of your house. So I’ll have our sales representative call you back. Could I have your name and phone number please? C: My name is XXX XXX, and my phone number is XXX-XXXX-XXXX. O: Mr. XXX XXX, XXX-XXXX-XXXX. Thank you. Is there any inconvenient time for you to receive a phone call today? C: No. O: Thank you. Do you have any other questions? C: I know the basic monthly charge, but how much is the construction cost? O: As for the construction cost, it will depend on your house situation. So the sales representative will explain to you. C: OK: O: Thank you for calling, Mr XXX. This was XXX (the operator's name) speaking. C: Thank you, bye. O: Bye. |
|
#2
| |||
| |||
| Let me ask you a few more.- few more questions your all- all your on if you use- whether I confirmed- have confirmed Is there any inconvenient time - wouldn't it be better to ask if there's a particularly convenient time? how much is the construction cost- does/ are the contsruction costs |
|
#3
| |||
| |||
| Thank you so much, tdol! As for 'Is there any inconvenient time'... It seems better for busy sales representatives to know a customer's inconvenient time rather than convenient time, so that they have wider choices of when to make a phone call. In that case, is it acceptable or still strange? |
|
#4
| |||
| |||
| You could, but they'll probably give you the same info if you ask for a convenient time. |
|
#5
| |||
| |||
| You are quite right! |
|
#6
| ||||
| ||||
| Quote:
|
|
#7
| |||
| |||
| Thank you, curmudgeon! You are a great help So, 'This is/was XXX speaking' is not used at the end of a phone conversation, is it? How about when the operator tells his/her name at the beginning, like 'This is XXX of ABC Customer Center. May I help you?' and he/she has to tell the name again before he/she hangs up in accordance with their rule? |
|
#8
| ||||
| ||||
| My name is xxxx is better I think. More natural. You can say it at the beginning.... Hello, ABC company, my name is xxx, how can I help? Or at the end. Thankyou for calling, my name is xxxxxx, if you need further help please call again. |
|
#9
| |||
| |||
| I see. Thank you! |
![]() |
| Bookmarks |
| Tags |
| plz, proofread, customer, center, manual |
| Thread Tools | |
| Display Modes | |
| |
Similar Threads | ||||
| Thread | Thread Starter | Forum | Replies | Last Post |
| Please help to proofread my letter | xanana | Ask a Teacher | 3 | 23-Mar-2003 14:51 |