giving someone information regarding restaurant reviews

[angge]

Hello, I'm about to take on a job in a call center and i was wondering if you could give me some sample dialogues on how to answer a call from a customer inquiring about a restaurant's review?please help me?

[MrPedantic]

Hello Angge, welcome to UsingEnglish!

Do you have some more background? (For instance, why would a customer call a call centre about a restaurant review?)

MrP

[angge]

well,first of all,this particular call center is tailored for directory assistance.They provide services such as weather reviews,traffic reports,directions on how to get to certain locations,and like what i said,restaurant reviews,people can call to find out information on such.My problem is that first of all,it's my first time to work in a call center, and second, I'm not really used to having a conversation through phone, i mean,i could converse well in english face to face but i think when your talking through the telephone,it changes a bit since you have to describe everything by detail..so that's why i need some help regarding this.