English Language Discussion Forums


Go Back   UsingEnglish.com ESL Forum > Learning English > Ask a Teacher

Quick Links
Sites for Teachers



Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 30-Jul-2006, 14:13
Newbie
 
Join Date: Jul 2006
Country: USA
Posts: 9
First Language: English
candice48 is on a distinguished road
Default Best statement

Which one of the following statements is the best reply to a customer complaint about high prices of an item
A) Your letter of the twelth stated that you didn't likr our price
B) Your last shipment was priced slightly higher because we've replaced that item with a new, improved model.
Thanks
Reply With Quote
Sponsored Links
  #2  
Old 30-Jul-2006, 16:18
Newbie
 
Join Date: Jul 2006
Country: VietNam
Posts: 3
First Language: VietNamese
puca1986 is on a distinguished road
Smile Re: Best statement

I think the second is better.
However, have you sent a quotation of new ( increased ) price to your custommer yet?
If your custommer received this, so the seceond statament is ok. Anyone has better idea?
Reply With Quote
  #3  
Old 30-Jul-2006, 17:56
Newbie
 
Join Date: Jul 2006
Country: UK
Posts: 8
Current Location: Germany
First Language: English
Member Type: English Teacher
robertphipps is on a distinguished road
Default Re: Best statement

Neither are very good at all. THANKS should never be used in a formal letter.

Try to think on the customer's side when you write a letter. For instance...

I am very sorry that you found our last price unacceptable. (or don't you really care?)

Then offer a reasonable excuse ..... (If you have one?)

We've replaced that model for .... IS IN NO WAY ACCEPTABLE .... you mean you replaced something a customer ordered without telling them, and now, you want to charge more..... NO CHANCE.

When are you guys going to become customer friendly?
Reply With Quote
  #4  
Old 30-Jul-2006, 19:27
DavyBCN's Avatar
Member
 
Join Date: Jul 2006
Country: Wales-living in Barcelona
Posts: 346
Current Location: Barcelona
First Language: English
Member Type: English Teacher
DavyBCN is on a distinguished road
Default Re: Best statement

Quote:
Originally Posted by candice48
Which one of the following statements is the best reply to a customer complaint about high prices of an item
A) Your letter of the twelth stated that you didn't likr our price
B) Your last shipment was priced slightly higher because we've replaced that item with a new, improved model.
Thanks
The second sentence is much better and, apart from the thanks, is perfectly acceptable for a business letter - regardless of the previous post and it's somewhat critical tone.
Reply With Quote
  #5  
Old 31-Jul-2006, 07:10
Newbie
 
Join Date: Jul 2006
Country: india
Posts: 11
Current Location: chennai
First Language: tamil
Member Type: Student or Learner
isaravanan is on a distinguished road
Question please help me

i joined a member of ESL.

so i dont know how to use this.
for example,
i want to see answer of my qustions.
where i search please tell me...
Reply With Quote
  #6  
Old 01-Aug-2006, 16:28
Ouisch's Avatar
Moderator
 
Join Date: Mar 2006
Country: USA
Posts: 3,275
Current Location: Detroit, Michigan
First Language: English
Member Type: English Teacher
Ouisch is a name known to allOuisch is a name known to allOuisch is a name known to allOuisch is a name known to allOuisch is a name known to allOuisch is a name known to all
Default Re: Best statement

"Thank you" is always appropriate, whether in a formal business letter or in causual conversation. I think the "thanks" in the original post was the poster's advance appreciation to whomever helped him out here.

Has your customer already contacted you regarding the higher price?

Thank you for your letter of ____________. The model number X456X Widget has recently been discontinued and replaced by the X456Y, which has several new features not included on the original model.

It appears that you did not receive our letter (or fax or email) of _______________ advising you of the model change and price increase. We apologize for any inconvenience this may have caused. Please feel free to contact us with any additional questions or concerns.


******

If you did not advise the customer in advance that the model had changed and the price was going up, you can always pretend that an announcement had gone out and the customer apparently didn't receive it. But if the customer had sent you a purchase order for an item at a specific price, you really shouldn't send a different item without confirming the change with them first.
Reply With Quote
Reply

Bookmarks

Tags
best, statement

Thread Tools
Display Modes

Posting Rules
You may post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Similar Threads
Thread Thread Starter Forum Replies Last Post
Thesis Statement... Alsark Ask a Teacher 4 17-Feb-2006 20:49
thesis statement Anonymous Ask a Teacher 1 23-Sep-2004 13:14
the thesis statement Anonymous Ask a Teacher 2 28-Jun-2004 22:51
Personal Statement blacky Ask a Teacher 4 31-Dec-2003 12:25


All times are GMT. The time now is 11:11.


vBulletin, Copyright ©2000 - 2009, Jelsoft Enterprises Ltd.
Search Engine Optimization by vBSEO 3.3.0
Copyright © 2002 - 2009 UsingEnglish.com