Urgent - not able to follow UK English accent

[Anglika]

It's a problem for native speakers as well, particularly if their hearing is not good. It is not unusual. So many people are not taught to speak clearly on the phone.

If it happens, I always ask the person to repeat what they have said more slowly so that I can understand what is said.

[bhaisahab]

Originally Posted by curmudgeon

I can see your dilemma. However, if you do not understand some callers then you can't answer there queries and sooner or later someone will ask to speak to someone else. Then your secret will be out and probably in a less favourable light. Is there no one you can talk to at work? perhaps a counsellor or someone with that capacity? You may find you are not alone and that there is help at hand.
The best advice is to ask the caller to speak slowly and clearly to enable you to understand and help them with there question. Most people will be happy to do this.

I think that your advice is good about asking the speakers to repeat more slowly. Having lived in India I know that the competition for jobs there is fierce and to admit weakness, in any respect, to ones colleagues can result in losing ones job, everyone has a cousin or a friend who is looking for a chance.