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  1. #1
    mario1988 is offline Newbie
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    Please help me write complaint letter to HM Revenue.nt l

    Hello,

    My English is no good and I would be grateful if you would help me deal with my problem

    So in Juny after three weeks waiting I recived letter that I will get tax back but they made an mistake in my sort code and on this latter is incorect.After 2 called to theirs office in Cardiff and they told me that I have to sent them formal letter to inform about that so i did that.Two weaks ago send tax and I also did not recive any reply


    I have no idea how to write this type of formal letter to be correct and to be thret seriosly

    Regards
    mario
    Last edited by mario1988; 12-Aug-2009 at 13:30.

  2. #2
    wise owl is offline Junior Member
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    Re: Please help me write complaietter to HM Revenue.nt l

    Can you write the letter in your words first?

  3. #3
    mario1988 is offline Newbie
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    Re: Please help me write complaietter to HM Revenue.nt l

    To: Head Manager (?)
    HM Revenue
    Cardiff
    COMPLAINT


    Dear Sir or Madam,

    I am writing to complain about the service in your office.


    From three months I am waiting for my tax back because someone made an mistake In my sort code.I called to your office in Cardiff and they told me that I have to sent formal letter to inform about that so I did that three weeks ago I also send fax.
    I still did not receive any reply even so I gave you all my details e-mail,mobile number etc.
    I hope you will solve this problem or I will have to contact with The Adjudicator's Office.
    I also want to claim back reasonable costs that I have spend as a direct result of your mistakes or delay such as: postage,phone calls,fax.



    Please confirm by email that you received this letter.

    Yours faithfully,
    xxxx





  4. #4
    Anglika is offline No Longer With Us
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    Re: Please help me write complaietter to HM Revenue.nt l

    Quote Originally Posted by mario1988 View Post
    To: Complaints Manager
    HM Revenue
    Cardiff
    COMPLAINT


    Dear Sir or Madam,

    I am writing to complain about the service in your office.


    From three months I am have been waiting for my tax back refund, due because someone made an mistake In my sort code.I called your office in Cardiff and they told me that I have to send a formal letter to inform containing full information on the error. about that so I sent that three weeks ago. I also send sent a fax. Since I had no reply, I then sent my e-mail, mobile phone number etc.
    I any reply even so I gave you all my details e-mail,mobile number etc.
    I hope you will be able solve this problem or I will have to contact with the Adjudicator's Office.
    I also want to claim back reasonable costs that I have spent as a direct result of your mistakes or delay such as: postage, phone calls, fax.

    Please confirm by email that you have received this letter.

    Yours faithfully,
    xxxx





    If no response is received to this, then go to the "Director with Overall Responsibility".

    The Adjudicator is the last resort.
    Last edited by Anglika; 13-Aug-2009 at 00:52.

  5. #5
    mario1988 is offline Newbie
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    Re: Please help me write complaint letter to HM Revenue.nt l

    thank you very much :*

    is it bad idea to try sent this by fax and then if I don get reply by post ?
    Last edited by mario1988; 13-Aug-2009 at 12:05.

  6. #6
    thod00 is offline Member
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    Re: Please help me write complaint letter to HM Revenue.nt l

    Fax? Nobody sends faxs any more. You can send by e-mail, or by post. If you are paranoid, you can send a registered letter so they cannot deny they received it. I would send a regular written letter, there is a tendency to deny having ever received the e-mail.

  7. #7
    wise owl is offline Junior Member
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    Re: Please help me write complaietter to HM Revenue.nt l

    hi, this is how I would correct this letter:

    Quote Originally Posted by mario1988 View Post
    To: Head Manager (?)
    HM Revenue
    Cardiff
    COMPLAINT


    Dear Sir or Madam,

    I am writing to complain about the service in your office.


    From three months I have been waiting for my tax refund, because someone made a mistake in my sort code. I called your office in Cardiff and they told me that I have to send a formal letter explaining the case. I sent this letter via post and fax three weeks ago.
    I haven't received any reply since then, despite the fact that I provided you with all my details, such as e-mail, mobile number etc.
    I hope you will solve this problem as soon as possible, otherwise I will have to contact The Adjudicator's Office.
    I also want to claim back reasonable costs that I spend as a direct result of your mistakes and delays such as: postage, phone calls and fax.



    Please confirm by email that you received this letter.

    Yours faithfully,
    xxxx





  8. #8
    Anglika is offline No Longer With Us
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    Re: Please help me write complaint letter to HM Revenue.nt l

    Quote Originally Posted by mario1988 View Post
    thank you very much :*

    is it bad idea to try sent this by fax and then if I don get reply by post ?

    Only if you can have guaranteed notification that the fax was received and read. As Thod say, far better to send it by post, if possible in such a way that it must be signed for in Cardiff. You could fax and also send a letter, stating in the fax that you have done this and when the letter was posted.

    The problem with dealing with large government agencies is that they are very liable to deny receipt of faxes or e-mails. Of course, on e-mail it is possible to have a "read" notification.
    Unfortunately this is a very bad time of year to be chasing this department as they are dealing with so many claims.

  9. #9
    hznaeem is offline Junior Member
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    Wink Re: Please help me write complaint letter to HM Revenue.nt l

    From three months.... is wrong grammatically, it should be For three months...., you can't say 'from' with 'have been', have/has been comes only with since or for. Thanks.

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