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  1. #1
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    Post Letter:I want to check my knowledge and idea so please check and give me a suggestion

    You rent a house through an agency. The heating system has stopped working. You phoned the agency a week ago but it has still not been repaired.

    Dear sir/madam,

    My name is Mehul and I am living at Newmarket,QLD. I rent a house through your agency a two months ago.
    Last Sunday the heating system of my house has stopped. I already informed to your front desk receptionist and she told me it will take maximum two or three days to repair. Now one week is finished, but you didn't take any steps. As you know, nowadays winter is running so i feel very cold. Now my relatives is coming to see my new house and i have to arrange small function with them so try to repair as soon as possible.
    According to me you have to contact any heating system agent and give the maintenance contract to them. So they will come every month or three months and check and service the heating system. If you will do that than you will get less complaint of your customers and you will give satisfaction to your customer. it will be benefit for you and your agency. Take a necessary steps in this matter.

    Mehul
    Kind regards
    Last edited by mehul_vaghela@yahoo.com; 11-Mar-2010 at 11:12. Reason: I want to check my knowledge and idea so please check and give me a suggestion

  2. #2
    emsr2d2's Avatar
    emsr2d2 is offline Moderator
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    Default Re: Letter:I want to check my knowledge and idea so please check and give me a sugges

    Quote Originally Posted by EMAIL REMOVED - Send PM to This User Instead View Post
    You rent a house through an agency. The heating system has stopped working. You phoned the agency a week ago but it has still not been repaired.

    Dear sir/madam,

    My name is Mehul and I am living at Newmarket,QLD. I rent a house through your agency a two months ago.
    Last Sunday the heating system of my house has stopped. I already informed to your front desk receptionist and she told me it will take maximum two or three days to repair. Now one week is finished, but you didn't take any steps. As you know, nowadays winter is running so i feel very cold. Now my relatives is coming to see my new house and i have to arrange small function with them so try to repair as soon as possible.
    According to me you have to contact any heating system agent and give the maintenance contract to them. So they will come every month or three months and check and service the heating system. If you will do that than you will get less complaint of your customers and you will give satisfaction to your customer. it will be benefit for you and your agency. Take a necessary steps in this matter.

    Mehul
    Kind regards
    Dear Sir/Madam

    I currently rent a property through your agency at (address).

    Last Sunday (date), the heating in the house stopped working. I contacted your office on (date) and advised your receptionist. She told me that it would be repaired within 2 or 3 days. It has now been one week but it has not been repaired. This is an unacceptable situation, especially in winter. With no heating, it is extremely cold. I have visitors arriving soon, and I need the heating repaired urgently.

    Please contact me as soon as possible and advise when an engineer will be sent to carry out the work.

    Yours faithfully

    etc

    I would not include your opinion about having the heating checked every 3 months as it is not relevant to your current complaint. Keep it short and to the point.

  3. #3
    euncu's Avatar
    euncu is offline Senior Member
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    Default Re: Letter:I want to check my knowledge and idea so please check and give me a sugges

    Quote Originally Posted by emsr2d2 View Post
    With no heating, it is extremely cold. I have visitors arriving soon, and I need the heating repaired urgently.
    I wouldn't mention that it is extremely cold for it's an obvious fact. And my visitors would be none of the agency's business. I'd rather talk about a lawsuit, saying something like this;

    I'd like to inform that I'll hold you responsible and bring a lawsuit against your agency for any illness due to the broken heating system.

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