That's OK but I have to tell you right off the bat that I wouldn't say many of those things the way you did. I know it doesn't always sound fair, but the rule of thumb is "the customer is always right" (yeah, right!...) and as a clerk you have to take a lot in without getting too involved with some cranky or crabby customers. I am not sure where you live but if I told a customer to jack off and that I don't wish to see him again it would cost me my job, no questions asked.Originally Posted by HaraKiriBlade
I would simply say that there is no reason to get emotional over things we can discuss rationally. Your first suggestion seems fine. Telling him that his behavior is irritating and rude is of no use. He is a jackass because that's exactly what he wants to be. If he can't behave, ask him to leave or have the security take care of him.
Getting into a verbal contest with someone like that is useless as long as you can stay professional and cool.