not a teacherHi,
I frequently travel throughout the year and while traveling, I always seek to stay at the Sheraton. I do so because I appreciate the emphasis your hotel puts on
avalue and excellent service. Unfortunately, a recent episode at the Sheraton Miami was highly disappointing and made me question my loyalty towards your hotel.
DuringMy stay at your hotel along with four other executive management members of Delta Comp in Miami, Florida, Room #1198 on June 2nd, 2010 through June 5th, 2010 my stayat Sheraton was rocky from the beginning. From check-in to check-out, I experienced numerous problems that I just cannot let go untold.
Firstly, as advertised in “Business Traveler’s Package”, each of the rooms reserved by us was supposed to have an access to a private boardroom i
ncluded. Regrettably, due to the fact thatthe boardroom was not oursfor us to use at anytime, but thatwas only available on a first-come, first-served basis, so we were forced to conduct our team meetings in athe hotel lobby. That was especially frustrating on June 4th and 5th between 9 a.m. - 12 p.m. when many travelers have beenwere checking -in tointo the hotel for the upcoming long weekend.
Secondly, upon checking out I’
vediscovered that the use of Wi-Fi was free for only one hour each day. Please note that all Delta Comp team members havespent over three hours on the internet each day. Roughly, we were billed for an extra 32 hours of the internet usage which came up to over $320. Mind you, thatthere’s no onesign or leaflet available with information ofabout maximalthe limit of daily Wi-Fi usage either in the lobby or in one of our rooms.
surprisinglyutterly disappointed with my last stay at Sheraton Florida. I hope a hotel with your reputation for anoutstanding service will be able to fix above issues, by updating information in “Business Traveler’s Package” as well as clearly informing its clients of Wi-Fi limitationsabout the limit of Wifi use. It’s extremely distressing for a loyal and frequent traveler to experience such apoor service; however I’m confident that Sheraton Florida will resolve this matter quickly and effectively and we will avoidwould not encounter any problems with our next visit.