I’ve been receiving a growing number of complaints about our library. The students are irritated and are complaining
on aabout the management of the periodic area of the library. (do you mean the area for periodicals?)
Between June 20th and June 27th, 2010 I carried out a research, using
afeedback forms, regardingon several aspects of the area, including the atmosphere, resources, staff, and the accessibility to finding out the validity of those complaints.
o 79% of the students stated that the atmosphere is very relaxed and friendly. They were generally satisfied with library’s physical environment which
provokedpromoted positive emotional response.
o The library structure (building/interior environment would be better) which includes
athe color schemes, ventilation, furniture and upholstery was also evaluated favorably by 83%.
o 37% of the students rated the computers and the lighting negatively. A significant cause of eye strain for computer users was mainly due to a
reflectedthe light reflected from poorly placed light fixtures on a glass screen. (what glass screen?)
o Although our library provides over 250,000 books and digital media resources, over 66% of the students complained
onabout the poor management of a periodicthe periodicals area.
o A further 89% of the students were dissatisfied with
cut-out articles from magazines and journalsarticles being cut out from the magazines and journals.
o The minority of students, 23% were disappointed with the resources provided for
distancedistant learners and the staff’s assessment of thosetheir needs.
o Only 17% of students admitted that the staff could quickly and accurately identify major management problems in the library, especially the inability to acknowledge the differences between managing and doing (execution)
was pointed out.
o Over 68% of the students recognized the staff’s good interpersonal skills. They appreciated the enthusiastic commitment, high degree of honesty, loyalty and integrity as well as high devotion to harmony(? I don't know what you mean by this).
o 63% of the students were disappointed with how the library staff is dealing with
unorganized periodicdisorganized periodical area of the library.
o With so many magazines torn-up and no apparent attempt to repair them, 73% of the students questioned the staff’s dedication and commitment to work.
o Only 22% of the students were satisfied with the accessibility to the periodical area resources. The rest have pointed out pile-up of magazines and journals on the tables as well as the poor organization on the shelves.
o While all students were satisfied with the special computer workstation features and retrieval of library materials, 19% students were dissatisfied with the restrooms which are not kept barrier free.
This research provided very valuable information regarding the library’s management. It’s important for us to communicate with the students and make necessary adjustments to provide a better service. Feedback forms proved to be efficient and effective form of communication as over 2700 students responded to the research. I’m sure the
gatheredinformation gathered will help us resolve above issues, especially with a better managed periodical area managementso that the students would be pleased and satisfied with our services.
You do have problem with the articles.