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  1. elmundodelexito's Avatar

    • Join Date: Apr 2010
    • Posts: 17
    • Post Thanks / Like
    #1

    I need your help !

    I received this email today:
    Hello,

    I have been given your contact information from Jose Lopez as a potential candidate for Customer Service Rep. We are currently hiring Spanish/English CSR to prepare for a large call volume increase starting from Oct. 1st. Please send me a copy of your resume and contact me at your earliest convenience to schedule a date and time for an interview.

    I have also attached a copy of our medical glossary packet as our test is focused on medical scenarios. Majority of our customers are medical facilities so we focus our CSR's strength in this field. Thank you for your time.

    Regards,

    John Smith.

    My answer :
    Hello John Smith, thanks for requesting my services. I am available on mornings. Just let me know in advance(24 hours) and I will be ready to take your call.
    I just printed the vocabulary and will go over it tonight.
    I also attached my resume with this email.
    Regards,

    I want you to read my answer(which I have not send it yet) and give me your opinion. Is there any grammar mistakes? Do I sound professional? If you are a Native English speaker how would you say it? Etc
    Thanks in advance
    I really appreciate your help

    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • English
      • Home Country:
      • United States
      • Current Location:
      • United States

    • Join Date: Mar 2009
    • Posts: 3,505
    • Post Thanks / Like
    #2

    Re: I need your help !

    [QUOTE=elmundodelexito;637160]I received this email today:
    Hello,

    I have been given your contact information from Jose Lopez as a potential candidate for Customer Service Rep. We are currently hiring Spanish/English CSR to prepare for a large call volume increase starting from Oct. 1st. Please send me a copy of your resume and contact me at your earliest convenience to schedule a date and time for an interview.

    I have also attached a copy of our medical glossary packet as our test is focused on medical scenarios. Majority of our customers are medical facilities so we focus our CSR's strength in this field. Thank you for your time.

    Regards,

    John Smith.

    A few suggestions:

    My answer :
    Hello John Mr. Smith, thanks for requesting my servicescontacting me. I am available on mornings. JustPlease let me know in advance(24 hours) and I will be readyavailable to take your call.
    I just printed the vocabulary and will go over it tonight.
    I also attached my resume with this email.
    Regards,

  2. elmundodelexito's Avatar

    • Join Date: Apr 2010
    • Posts: 17
    • Post Thanks / Like
    #3

    Re: I need your help !

    Thanks Bill I really appreciated

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