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  1. #1
    boozl is offline Junior Member
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    Default email of complaint

    This is a simple question that I find difficult to ask. My computer's not working and I contacted the company responsible for the software failure five days ago. Nothing seems to be happening and I can't do any work.


    My email;

    Dear Fred,
    I have been unable to work, due to the problem with your software, for seven days now and it has been five since I received the email from you informing me that my request for an Authorization code is being dealt with.

    Could you please confirm that my case is being dealt with and that I will soon have a code sent to help prevent any further inconvenience and loss of earnings?

    A prompt response would be appreciated.


    Kind regards

    Boozle


    Any tips that could make my email more concise please? Thanks in advance

  2. #2
    riquecohen's Avatar
    riquecohen is offline VIP Member
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      • English Teacher
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      • American English
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      • United States
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      • Brazil
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    Default Re: email of complaint

    Quote Originally Posted by boozl View Post
    This is a simple question that I find difficult to ask. My computer's not working and I contacted the company responsible for the software failure five days ago. Nothing seems to be happening and I can't do any work.


    My email;

    Dear Fred,
    I have been unable to work, due to the problem with your software, for seven days now and It has been five days since I received the email from you informing me that my request for an Authorization code is being dealt with. As of now, I have heard nothing further.

    Could you Please confirm that my case is being deainlt with you are dealing with this matter. I am sure you can understand the inconvenience and loss of earnings caused by the problem with your software and the delay in resolving this problem.

    A prompt response would be appreciated.


    Kind regardsIs there a more business-like closing that you could use here? I don't know what is commonly used in BrE, but this sounds too informal.

    Boozle


    Any tips that could make my email more concise please? Thanks in advance
    These are my suggestions.

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