Dear Sir / Madam,
My name is J.K and I previously 'had' two phone numbers provided by Primus, (123) 456-7890 and (123) 098-7654, respectively.
These two numbers direct to Blah Blyat Variety, 1234 Blue Heron st. The business was sold by Mr. Gnus Nawk on Dec 15, 2004, and I have been the owner ever since.
As I thought Primus' billing was rather ridiculous, I called the customer services on March and told the rep on the phone to do the necessary paperwork because I'm switching the provider. He said that won't be necessary because once I switch the provider the lines would be taken over and Primus would automatically stop billing me. So I called Bell and they were more than happy to make the switch for me. I paid them the installation and transfer fee necessary for making the switch and have been paying them the monthly fee ever since.
But for some reason, Primus, to this date, hasn't stopped billing me for those two lines, which should've been taken over by Bell months ago. Isn't that odd?
I made numerous phone calls and talked to numerous different reps over the next few months from that point, and every time I called they unanimously said they'd do something. Not one of them kept their word.
I also got very frustrated because every time I called the customer services department I had to talk to different reps who had no idea what I was calling about, and each time I had to explain the same story over and over again. Many of who I've talked to seemed to have difficulty understanding the situation I was in. Think about it. How can two different phone line providers charge me for the same line at the same time? If that's difficult for Primus' own reps to understand, you, madam, certainly shouldn't expect us to comprehend this mess.
Ultimately I had to sqeeze a whole day out of my unthinkably busy schedule to visit the Primus office in Etobicoke on May 25, 2005, at about 11:00pm.
I went in, and after explaining the story in brief manner at the reception, I was told to wait, and a moment later confronted by a lady. She was S.B, the account manager if my memory serves. I gave her all the supporting paperworks I brought with (bills, receipts and other documents from both Primus and Bell) and explained the situation, and she said it just can't happen. She told me to excuse her a monent so that she may check with her computer. She came back a while after and said she would further look into the matter and let me know later.
However I wanted to make sure my accounts with Primus were killed for good before I walk out of the office so I told her to cancel my account should it still lingers. She said she would, but I wanted it done in a very clear manner and I told her to bring a cancellation form so that I can autograph and keep a copy of it. She said that wouldn't be necessary, and that she would cancel the accounts right away for sure and keep me informed by phone as things progress. I asked for her name card, and she gave me her name and the office phone number with her extension. She seemed very responsive and coherent at the moment so I took her word for it. I thought well, at least Primus would stop billing me any further and I would take it from there, because the switch was done on March and Primus already charged an extra month worth of bill.
I probably talked to her twice on the phone over the next few weeks after the visit to the office. Each time she said she's still investigating. And in the meanwhile, to my surprise, I received another month worth of bill, still charging for the lines that should've been cancelled by S.B. I had HaraKiriBlade, my son, call her and leave a message to her voicemail. She called back and told him basically the same thing; it's a quite complicated matter and that it will take time so please wait. A few weeks passed and I received yet another month worth of bill, despite the fact that Shawn gave her word to cancel my account on May and that I switched to Bell on March. HaraKiriBlade phoned her again and left another message to her voicemail saying we would take this to court if she doesn't come up with a very good explanation. To this date we haven't heard from her.
I also had Primus account for my previous store and when I sold it on Nov 30 last year I called Primus with the new owner present and we both notified the change of ownership. The rep was allowed to talk to the new owner for confirmation. But even after all that phone call Primus sent bills to my home address until May for this account, and I paid them in oblivion until one day I realized I had been paying the new owner's bill. I state it again, the account, (987) 745-0873 for Lala Cornerstore, should've been transferred to the new owner since Nov 30, 2004. I explained and gave all the supporting documents to S.B when I visited her office so that she may investigate this matter also.
Ok, let me get to the point. I'm suffering from insomnia and stomach ulcer from all the stress and frustration caused by this mess. I believe I have been racially discriminated. I am a Canadian citizen, I fulfill my duty as one by paying all the required taxes. That means I also have rights as a legitimate Canadian citizen, including the right to be heard in sincere manner regardless of race or creed.
I feel I've been treated in very inapproperiate and insincere manner by your reps, by the account manager S.B, and by Primus as whole. I also think I would've been heard more seriously if I wasn't a minority.
One more thing, Primus disconnected one of my business lines, (123) 098-7654, despite the fact that the line has been belonging to Bell all along. The ATM that's connected to the line is out of operation to this date because of the disconnection. I do make a fair bit of sum with it and this is really affecting my business. And if this ever affects my credit score (I'll look it up at Equifax and other credit evaluation bureau) I'll hold Primus accountable for this and launch a six-figure lawsuit. And Primus will also be accountable for whatever S.B failed to do because she works at Primus and she's the account manager.
After some professional proofreading and editing I will send this to wherever possible, be it BBB (Better Business Bureau), FCC, the Customer Services Bureau, the Premier's office, or any committee that fights against racial discrimination. Then, as I said, I will bring this matter to court and hold Primus and certain individuals in it for damaging my business and credit - thereby effectively blocking my future advancement - , fraud and racial discrimination.