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  1. #1
    Ellena is offline Newbie
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    Help me proofread this report, please!

    Guys, thanks a lot in advance!
    I need a little help with this one!

    Customer care training programme

    Introduction
    The purpose of this report is to choose the customer stuff care training programme for our company.

    Findings
    We have talked to two providers offering customer care training: Excellence Training and Bannerdown.

    Excellence Training
    We’ve contacted Excellence Training office. They report that they can provide our graduate training programme with telephoning and time management courses. They also have special experience. However, they can’t start programme until the end of October, so we won’t be able to deal with it until the end of the year deadline.

    Bannerdown
    Although they have no experience in customer care training, they have already carried out a lot of training courses. We can start in August. Moreover Bannerdown’s course costs 10% lower.

    Reccommendations
    Due to the investigation, we recommend to use Bennerdown for customer stuff care training programme.

  2. #2
    Ellena is offline Newbie
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    Re: Help me proofread this report, please!

    Now the report seems like OK to me, just that she writes "stuff" not "staff". And she shouldn't use contractions like: "We’ve contacted", "won’t", "can't".

    What about the phrase "They also have special experience"?
    Is it normal to say so? Or is better to write "expertise", I guess?

    Do we say: "the end of the year deadline" and "Due to the investigation, we recommend..."?

  3. #3
    RonBee's Avatar
    RonBee is offline Moderator
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    Re: Help me proofread this report, please!

    Yes, it should be customer staff. (My suggestions in red.)

    Quote Originally Posted by Ellena View Post

    Customer care training programme

    Introduction
    The purpose of this report is to choose the customer staff care training programme for our company.

    Findings
    We have talked to two providers offering customer care training: Excellence Training and Bannerdown.

    Excellence Training
    We’ve contacted the Excellence Training office. They report that they can provide our graduate training programme with telephone and time management courses. They also have special expertise. However, they can’t start the programme until the end of October, so we won’t be able to deal with it until the end of the year deadline.

    Bannerdown
    Although they have no experience in customer care training, they have already carried out a lot of training courses. We can start in August. Moreover Bannerdown’s course costs 10% less.

    Reccommendations
    As a result of our research, we recommend using Bannerdown for the customer staff care training programme.
    I don't think you need deadline after end of the year, but I could be wrong. (October, of course, isn't at the end of the calendar year, so maybe you are talking about the fiscal year, which can be different from the calendar year.)

  4. #4
    Ellena is offline Newbie
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    Re: Help me proofread this report, please!

    Thanks a bunch, RonBee!!! You have made the matter so much clearer!

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