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  1. #1
    tong-pu is offline Newbie
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    Default Another complaint letter, thanks for any feedback

    Subject:
    Complanit about a trip that went worng.

    Dear Sir, Madam

    I am writing to complain about the travel which I was provided by your tour company. I am deeply disappointed with
    the poor service of people that work at your office.

    First of all the price which I paid for the tour was much higher that the one that we have agreed on two months
    ago. As far as I know decieving somebody by not informing him about additional costs, like departure tax etc. is
    illegal.

    Secondly it is outraging that your company was unable to arrange a pick up service from the airport to the hotel.
    I was forced to do it myslef and considering the fact that at the airport there was nobody who could speak my
    language, this was very stresfull situation for me.

    If these were not enough at the hotel they did not have the room that I specificly asked for. Your company did not
    even make an effort to check if there are any single rooms avialable. In the end I agreed on staying in a double
    room with additional person. Although the room had a seeview there was no private bathroom.

    I am expecting that you inform all your workers about my problems so that no othet castomer of yours will have to
    face similiar situation. I am hoping that your company will refound at least a part of the cost of my tour.
    A discount on future trips is also optional.

    I am looking forward to hearing from you,

    Yours faithfully,
    Andrew

  2. #2
    5jj's Avatar
    5jj is offline VIP Member
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    Default Re: Another complaint letter, thanks for any feedback

    This appears to be a homework assignment. If you have any questions about your mistakes after it has been returned to you, we may be able to help. We do not, however, help with homework assignments before they have been submitted. Your teacher wants to know what you can do, not what we can.

  3. #3
    tong-pu is offline Newbie
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    Default Re: Another complaint letter, thanks for any feedback

    This is not a homework assignment. I am thinking about taking FCE exam and would like to know how much work I need to put in preparing to writing part as I think that I am not to good at it.

    I am looking for some FCE-like assignment in internet and then write on that subject. Though I have nobody around me to check it for mistakes and that is why I post it here.

  4. #4
    5jj's Avatar
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    Default Re: Another complaint letter, thanks for any feedback

    Quote Originally Posted by tong-pu View Post
    This is not a homework assignment. I am thinking about taking FCE exam and would like to know how much work I need to put in preparing to writing part as I think that I am not to good at it.
    Fine.

    Unfortunately, I am not particularly good at this type of work, so I will leave it to others. I will check back in a day or so; if nobody else has responded, I will do the best I can.

  5. #5
    anishjp is offline Junior Member
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    Default Re: Another complaint letter, thanks for any feedback

    Quote Originally Posted by tong-pu View Post
    Subject:
    Complanit about a trip that went worng.

    Dear Sir, Madam

    I am writing to complain have a complaint about the travel which was provided to me by your tour company. I am deeply disappointed with the poor service of the people that who works at your office.

    First of all, the price which I paid for the tour was much higher thatthan the one that we have had agreed on two months ago. As far as I know, decieving somebody by not informing him about the additional costs, like departure tax etc. is
    illegal.

    Secondly it is outraging that your company was unable to arrange a pick up service from the airport to the hotel.
    I was forced to do it hire a taxi by myself, considering the fact that at the airport there was nobody who could speak my language, this was a very stresfull situation for me.

    If these were not enough at the hotel they did not have the room that I specifically asked for. Your company did not
    even make an effort to check if there are were any single rooms available. In the end, I agreed on staying in a double room with an additional person. Although the room had a seeview there was no private bathroom.

    I am expecting that you to inform all your workers about my the problems I have experienced so that no other customer of yours will have to face a similiar situation. I am hoping hope that your company will refund at least a part of the cost of my tour.
    A discount on future trip is also optional.

    I am looking look forward to hearing from you,

    Yours faithfully,
    Andrew
    <not a teacher>
    Last edited by anishjp; 07-Apr-2011 at 13:01.

  6. #6
    luschen is offline Member
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    Default Re: Another complaint letter, thanks for any feedback

    Hi, anishjp did a great job but missed a few minor errors:

    Originally Posted by tong-pu
    Subject:
    Complanit [sp] about a trip that went worng[sp].

    Dear Sir, Madam

    I [am writing to complain] [
    have a complaint - I think either one of these phrases is fine] about the travel which was provided to me by your tour company. I am deeply disappointed with the poor service of the people that who works[work] at your office.

    First of all, the price which I paid for the tour was much higher
    thatthan the one that we have had agreed on [on or to] two months ago. As far as I know, decieving [sp] somebody by not informing him about the additional costs, like departure tax[,] etc. is
    illegal.

    Secondly[,] it is outraging[outrageous] that your company was unable to arrange a pick up service from the airport to the hotel.
    I was forced
    to do it hire a taxi by myself,[.] considering the fact that at the airport there was nobody who could speak my language, this was a very stresfull[sp] situation for me.

    If these were[this was] not enough[,] at the hotel they did not have the room that I specifically asked for. Your company did not
    even make an effort to check if there are were any single rooms available. In the end, I agreed on staying [this may be correct, but "agreed to stay" would be better]in a double room with an additional person. Although the room had a seeview[sp] there was no private bathroom.

    I
    am expecting that you to inform all your workers about my the problems I have experienced so that no other customer of yours will have to face a similiar[sp] situation. I am hoping hope that your company will refund at least a part of the cost of my tour.
    A discount on [a] future trip is also optional[a possibility].

    I am looking look forward to hearing from you,

    Yours faithfully,
    Andrew
    Last edited by luschen; 07-Apr-2011 at 14:36.

  7. #7
    tong-pu is offline Newbie
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    Default Re: Another complaint letter, thanks for any feedback

    Is it me or this one is little better than the previous one.
    Thanks a lot. I appreciate your feedback a lot.
    I will post some letters also today. Hopefully you will find some time to take a look at it.

  8. #8
    luschen is offline Member
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    Default Re: Another complaint letter, thanks for any feedback

    I thought they were both pretty good - I do not know how strictly they grade the FCE exam you plan to take.

  9. #9
    tong-pu is offline Newbie
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    Default Re: Another complaint letter, thanks for any feedback

    I do not know how strict they are either so I will practice a little bit more. Until thursday. I need to work on that spelling but it is hard as normally I do not see this kind of mistakes even if know the correct spelling and even if I read the paper one more time.

  10. #10
    luschen is offline Member
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    Default Re: Another complaint letter, thanks for any feedback

    When I type my comments into the message box, my misspelled words are underlined in red - if I right click my mouse it gives me the correct spelling - maybe you can use this feature to check your work. See, I just misspelled the word misspelled, I will fix it!

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