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  1. #1
    cafemocha is offline Newbie
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    Default useful phrase is phone (at office)

    Hell,

    Iím working as a office clerical.
    I receive a phone call for my boss sometimes while he is out of office.
    In such cases, I take their message (the callerís name, company name and phone number etc.) and put a memo on my bossís desk.

    Could you advise me the useful phrase in the following situation?

    1. After the caller told me their information, what should I say to check my memo are ok?
    The phrase to say before I repeat their information.

    ďLet me confirm? Your name is Tom, blah blah,,, is this correct?Ē
    or ďCan I repeat? Your name blah blah,,, right?Ē

    Are these normal and formal?
    What would you say in this situation?

    2. What should I say after I confirmed and let the caller know Iím sure to pass this message to my boss (to make them relief).
    ďOk, Iíll give this massage to himĒ
    or ď Ok, I got your messageĒ

    Are these normal and formal?
    What would you say in this situation?


    Please advice me.
    Also, if there is any mistakes in this post(Iím sure there is..), could you also correct it?

    Thank you for your help!!

  2. #2
    emsr2d2's Avatar
    emsr2d2 is online now Moderator
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    Default Re: useful phrase is phone (at office)

    There isn't a right or wrong way to take a message, check the contents and assure the caller that you'll pass the message on. Use what feels natural to you.

    Personally, when I take a message where I work, I wait until all the details have been given to me and then I say, "OK, so it's Bob from Smiths Limited, and you'd like to arrange a meeting to discuss some new products. That's great. I'll make sure he gets the message" or something very similar. If I've made any errors in my notes, then the caller is likely to stop me while I'm talking to correct them.

    - OK, so it's Bob from...
    - No, it's Bill!
    - Ah, OK, sorry Bill! It's Bill from Smiths Limited ...

    I will let someone else correct the contents of your original post as I'm afraid it's late here, my eyes are very tired and I'm going to sleep now!

  3. #3
    SoothingDave is offline VIP Member
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    Default Re: useful phrase is phone (at office)

    Your choices are all acceptable. I would use "Let me confirm..." as it sounds more polite to me. And I prefer "I'll give the message to him" or even "I'll make sure he gets the message."

  4. #4
    BobK's Avatar
    BobK is offline Harmless drudge
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    Default Re: useful phrase is phone (at office)

    - your suggestions are fine.

    (Note: Please advise me. And the pronunciation is /z/.)

    b

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