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  1. #1
    san2612 is offline Member
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    Default telephone conversation

    1. _Hello, Id like to speak with Mrs. Smith
    ___________________
    A Sure
    B Hang on, please, I will put you through
    C Who are you?
    D Of course you can

    I chose A but the answer is B.
    I'm just wondering if the speaker say:
    _Can I speak with Mrs. Smith?
    will A. Sure or D. Of course you can be better than B. Hang on, please. I'll put you through?

  2. #2
    bhaisahab's Avatar
    bhaisahab is offline Moderator
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    Default Re: telephone conversation

    Quote Originally Posted by san2612 View Post
    1. _Hello, I’d like to speak with Mrs. Smith
    ___________________
    A Sure
    B Hang on, please, I will put you through
    C Who are you?
    D Of course you can

    I chose A but the answer is B.
    I'm just wondering if the speaker say:
    _Can I speak with Mrs. Smith?
    will A. Sure or D. Of course you can be better than B. Hang on, please. I'll put you through?
    Of the available options, only B is correct. Though I wouldn't say it, it would be better and more polite to say "Please hold (the line) and I will put you through".

  3. #3
    Raymott's Avatar
    Raymott is offline VIP Member
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    Default Re: telephone conversation

    Quote Originally Posted by san2612 View Post
    1. _Hello, Id like to speak with Mrs. Smith
    ___________________
    A Sure
    B Hang on, please, I will put you through
    C Who are you?
    D Of course you can

    I chose A but the answer is B.
    I'm just wondering if the speaker say:
    _Can I speak with Mrs. Smith?
    will A. Sure or D. Of course you can be better than B. Hang on, please. I'll put you through?
    No, B would still be correct - though "Hang on" would be frowned upon if used by a company secretary, as bhai says.
    "Sure" is too informal, and "Of course you can" is too flippant.

    If you are at home, and you're answering your own phone, you can say any of those things, and much more besides.

  4. #4
    Barb_D's Avatar
    Barb_D is online now Moderator
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    Default Re: telephone conversation

    To me, the most obvious answer "May I let him know who's calling?" (or something along those lines) is missing.

    Maybe those days are gone, but it used to be that you would inform Mr. Smith who was calling and Mr. Smith could choose to take the call or have you take a message, with a "I'm sorry - I didn't realize Mr. Smith wasn't availble/Mr. Smith is on his other line. May I take a message?" type follow-on.

    "Hang on" would piss me off as a caller. "Of course - let me put you through" would be fine but not the "Of course you can."
    I'm not a teacher, but I write for a living. Please don't ask me about 2nd conditionals, but I'm a safe bet for what reads well in (American) English.

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