Tim is a service provider. His customer is saying abusive language to him. As a customer service officer, what should he say to stop the customer keep on talking abusive language in a polite but firm manner?
"Please do not use abusive language, sir (or madam)."
If it continues then if it's a phone conversation "I am terminating this call due to your abusive language" then hang up.
If the conversation is taking place face-to-face then the same applies to begin with but terminate it with "I am not prepared to continue speaking to you due to your abusive language" and walk away.
Last edited by emsr2d2; 15-Aug-2012 at 19:54.
Remember - if you don't use correct capitalisation, punctuation and spacing, anything you write will be incorrect.