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  1. leszkoss's Avatar
    • Member Info
      • Member Type:
      • Student or Learner
      • Native Language:
      • Polish
      • Home Country:
      • Poland
      • Current Location:
      • UK

    • Join Date: Dec 2011
    • Posts: 46
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    #1

    Letter to customer service

    Could you check it for mistakes, please? Thank you for any help!


    To Customer Services of Readalot Book Club

    I have recently become a member of your book club and must admit I was persuaded to do so when seeing a flyer advertising the club. I am generally happy with this membership. However, I am writing to stress out those things which I am dissatisfied with. As being a member, I had the chance to find out myself that not everything stated on the leaflet praising your club corresponds with the truth.
    To begin with, I really appreciate the wide selection of books offered by the club. This point is true. However, you claim that many of them are more than half cheaper than in shops, but you do not mention that it mostly refers to the older ones. You offer first three books for free – that’s awesome, but why is the choice so limited?
    Another thing which I found disappointing was the ‘guaranteed’ quick delivery. Well, in few cases I had to wait for up to a week before receiving the ordered books! I tried to contact the customer service team a few times but I was always unsuccessful. The line just doesn’t work.
    What I find definitely helpful are the customer reviews. That is a great idea!
    I hope my letter will help you improve your services.

    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • English
      • Home Country:
      • United States
      • Current Location:
      • United States

    • Join Date: Mar 2009
    • Posts: 3,505
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    #2

    Re: Letter to customer service

    Quote Originally Posted by leszkoss View Post
    Could you check it for mistakes, please? Thank you for any help!


    To Customer Services of Readalot Book Club

    I have recently become became a member of your book club and must admit that I was persuaded ("persuaded" suggests interaction between persons) inclined to do so when seeing a flyer advertising the club. I am generally happy with this membership. However, I am writing to stress want to point out those things which I am dissatisfied with. As being a member, I had the chance to find out myself personally that not everything stated on in the leaflet praising your club corresponds with the truth actual experience.

    To begin with, I really appreciate the wide selection of books offered by the club and as stated in the flyer. This point is true. However, you claim that many of them are more than half cheaper the books are less than half the price of books offered than in shops, but you do not mention that it mostly refers to the older ones books. You offer the first three books for free – that’s awesome, but why is the choice so limited?

    Another thing which I found disappointing was the ‘guaranteed’ quick delivery. Well, in few cases I had to wait for up to a week before receiving the ordered books! I tried to contact the customer service team a few times but I was always unsuccessful. The line just doesn’t work.

    What I find definitely helpful are the customer reviews. That is a great idea!
    I hope my letter will help you improve your services.
    b.

  2. leszkoss's Avatar
    • Member Info
      • Member Type:
      • Student or Learner
      • Native Language:
      • Polish
      • Home Country:
      • Poland
      • Current Location:
      • UK

    • Join Date: Dec 2011
    • Posts: 46
    • Post Thanks / Like
    #3

    Re: Letter to customer service

    Thanks for corrections!

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