Suggestions.Could anyone, please, help me with complaint?
It might not be very good and properly written complaint, and it ends not very politely, but I don't expect any outcome for me from this complaint, but I hope that they will review it and maybe do something about it. So, I do want it to look professionally and well written.
It turned out very long, but I don't know how to make it shorter...
I will appreciate any help with spelling, grammar, rearranging words or any other help and suggestions!
Thank you in advance!
December 11, 2012
Dear (CEO name),
have been a tenant ofhad rented a 5x5 storage space (#373) from (business name) for two years, renting atat (address). Unfortunately, an incident that happened at this location on November 24 makeshas forced me to cancel my contract and move out.
On the night of November 24, I went to my storage area to prepare
thea Christmas parcel for my parents. I didn’t have a watch and didn’t see that it was 22.20 (according to manager) when I was done.
The gate was already closed. I used the speaker on the security system to call for help, but nobody responded. After a few tries I started honking my car horn, but nobody responded. After about 20 minutes of tries I called 1-888-… …. number, the emergency line. I explained to the person that answered my call what happened,
toldgave the zip code and street name, but I didn’t remember the street number. I explained that on that street there are two (business name). Since I didn’t know the street number, the person REFUSED to help me. I was told that she would not call the manager and would not wake him up managerif I didn’t know where I amwas! My explanation that I willwould have to spend the night in the car if she will not call manager did not help!
After I was refused help from the “emergency customer help” I started walking around and found a small gate that led outside the property. That gate was unlocked and I went to see
what isthe street number of the property. I walked around the building, went to the street, but the property did not have the street number! I could not find the number anywhere.
I went back to the small gate, but it was locked! It was 30 degrees Fahrenheit and I was wearing just a tee-shirt! I was locked out on the opposite side of the gate from my car! I started yelling and throwing small
rocksstones inat the windows of the building, hoping that the person that was inside willwould hear me and willopen the gate. but nobody responded!
I spent probably another 20 minutes outside. I got really cold, was shaking and shivering! I called again the emergency line and explained that I
willwould have to call 911 if nobody willwould call manager! As I was explaining that, police pulled into the parking lot. Instead of opening the gate, the person that was inside the building called police. I was treated by police as a burglar!
totallyalmost an hour outside at 30F in a tee-shirt! Next day I was sick, and was coughing! I did not go to work on Monday and Tuesday of November 26 and 27.
On Monday November 26, I called customer support with a complaint, and requested to talk to a supervisor, but instead customer support said that somebody from regional office
willwould contact me. Later that day I was contacted by a person from the regional office and was offered $25 as acompensation for my experience. I refused that offer, as it would not be sufficient compensation after what happened. A day later I was contacted by the manager on site and offered one month of free rent, which is $41.00. I refused that offer too.
Thank you for your
generousoffers, but I believe that life and health of a customer are worth much more! I hope that my case will be reviewed and in the future other tenants will not find themselves in the situation like mine. I hope that you will treat your customers properly and will respond to emergency calls accordingly! I do not moreexpect anything more from (business name), except better customer care for other tenantsrenters!
Thank you for taking the time to review my complaint letter!