"Well you know I have this revelation about disappointment Kristi. A friend of mine just said to me years ago and I got it at that time but I think got it at level now and simply this, that disappointment is a dist-appointment, okay/OK."

Step One:
here please. Step Two: Then press Episode 2. It occurs at (01:34). I think it is "HOMO/LUMO level." Besides, I am not sure of the underlined part. It is either just said or suggested.

The following links have been consulted.
1.homo level definition from Macmillan Dictionary: Free British English English Dictionary Online with Thesaurus
2. HOMO/LUMO - Wikipedia, the free encyclopedia

Thank you,