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    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • English
      • Home Country:
      • Canada
      • Current Location:
      • Italy

    • Join Date: Jul 2013
    • Posts: 2
    • Post Thanks / Like
    #1

    Cancellation policy advice, please

    Hello all, I've just started offering private English lessons. I'd like to institute a fair cancellation policy but can use some guidance. Currently my students pay for each lesson at a time, so it may be difficult to collect in the event of a "late cancel," but I am willing to try charging in advance instead. Thanks for any help!

    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • English
      • Home Country:
      • UK
      • Current Location:
      • United States

    • Join Date: Jun 2013
    • Posts: 6
    • Post Thanks / Like
    #2

    Re: Cancellation policy advice, please

    Give them an incentive to pay in advance; a small discount always does the trick. I used to have my students (face-to-face) pay for the entire month, which made me feel relaxed about cancellations. Then, write up a very clear policy that states exactly what happens in certain circumstances and stick to it.

    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • Japan

    • Join Date: Nov 2002
    • Posts: 44,225
    • Post Thanks / Like
    #3

    Re: Cancellation policy advice, please

    Paying a month in advance also reduces the amount of time spent on money and makes for 'cleaner' lessons IMO.

  1. 5jj's Avatar
    • Member Info
      • Member Type:
      • Retired English Teacher
      • Native Language:
      • British English
      • Home Country:
      • England
      • Current Location:
      • Czech Republic

    • Join Date: Oct 2010
    • Posts: 28,167
    • Post Thanks / Like
    #4

    Re: Cancellation policy advice, please

    Be fair. If they have to pay for a lesson cancelled with less than x hours' notice, you should offer them a free lesson if you have to cancel at such short notice.

    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • English
      • Home Country:
      • Canada
      • Current Location:
      • Italy

    • Join Date: Jul 2013
    • Posts: 2
    • Post Thanks / Like
    #5

    Re: Cancellation policy advice, please

    Thanks for the input!

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