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    • Member Info
      • Member Type:
      • Student or Learner
      • Native Language:
      • Indonesian
      • Home Country:
      • Indonesia
      • Current Location:
      • Indonesia

    • Join Date: Aug 2013
    • Posts: 1
    • Post Thanks / Like
    #1

    Need helpto check this respond email about customer complaint

    Thank you for your (recent) e-mail. We are sorry for the delay in replying to you, but We are pleased to inform you that we are in progress reviewing the matter and we'll inform you the result soon

    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • English
      • Home Country:
      • United States
      • Current Location:
      • United States

    • Join Date: Mar 2009
    • Posts: 3,505
    • Post Thanks / Like
    #2

    Re: Need helpto check this respond email about customer complaint

    Quote Originally Posted by balthazorr View Post
    Thank you for your recent e-mail. We are sorry for the delay in replying to you, but we are pleased to inform you that we are in the progress process of reviewing the matter and we'll inform you of the result as soon as possible.
    b.

  1. Barb_D's Avatar
    • Member Info
      • Member Type:
      • Other
      • Native Language:
      • American English
      • Home Country:
      • United States
      • Current Location:
      • United States

    • Join Date: Mar 2007
    • Posts: 17,569
    • Post Thanks / Like
    #3

    Re: Need helpto check this respond email about customer complaint

    I suggest you delete the "We are pleased to inform you" part. First YIU delay in responding at all and then you say it's still not resolved. If I were your customer I would not find that pleasing information.
    I'm not a teacher, but I write for a living. Please don't ask me about 2nd conditionals, but I'm a safe bet for what reads well in (American) English.

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