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  1. #1
    lara-azul is offline Newbie
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    Default Cancellation policy advice, please

    Hello all, I've just started offering private English lessons. I'd like to institute a fair cancellation policy but can use some guidance. Currently my students pay for each lesson at a time, so it may be difficult to collect in the event of a "late cancel," but I am willing to try charging in advance instead. Thanks for any help!

  2. #2
    eslonlinejack is offline Newbie
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    Default Re: Cancellation policy advice, please

    Give them an incentive to pay in advance; a small discount always does the trick. I used to have my students (face-to-face) pay for the entire month, which made me feel relaxed about cancellations. Then, write up a very clear policy that states exactly what happens in certain circumstances and stick to it.

  3. #3
    Tdol is offline Editor, UsingEnglish.com
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    Default Re: Cancellation policy advice, please

    Paying a month in advance also reduces the amount of time spent on money and makes for 'cleaner' lessons IMO.

  4. #4
    5jj's Avatar
    5jj is offline VIP Member
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    Default Re: Cancellation policy advice, please

    Be fair. If they have to pay for a lesson cancelled with less than x hours' notice, you should offer them a free lesson if you have to cancel at such short notice.

  5. #5
    lara-azul is offline Newbie
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    Default Re: Cancellation policy advice, please

    Thanks for the input!

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