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Thread: Password reset

  1. #21
    emsr2d2's Avatar
    emsr2d2 is offline Moderator
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    Default Re: Password reset

    Just for info, I didn't receive an email about the password reset. I just tried to open the site, got the message saying that my password hadn't been changed for 1506 days and to "click here" to reset it.

    Whilst I realise that some of our members might not be completely au fait with technology, the password reset is much simpler than the original sign-up procedure. I'm not quite sure why someone not seeing the email before going to the site would cause a problem. The message that comes up on the site is self-explanatory even for an English language beginner.

    If traffic is down, it's probably more to do with people coming to the site, seeing that message and just deciding they haven't got time to do it right there and then, so they'll come back another day.

    It is completely understandable that data security has to be the top priority on the site so these procedures must be followed.
    Remember - correct capitalisation, punctuation and spacing make posts much easier to read.

  2. #22
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    Default Re: Password reset

    At first, I didn't receive the email either. After the first failure, I tried opening the site from different devices and every time got the message saying something like 'your profile doesn't comply with the administrator's requirements'. For a while, it made me ponder about what I could have done wrong. Not finding any particular fault in my comments here (apart from natural language inaccuracies), I tried the 'forget-your-password' option but it didn't work then. All in all, it took me considerably more than 25 minutes to sign in as both emails arrived only the following day and I would lie to say that it meant nothing to me, but methinks that's something we can live with. At least as a sign of gratitude for the whole site and the community.

  3. #23
    Tdol is offline Editor, UsingEnglish.com
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    Default Re: Password reset

    Again, sorry for this.

  4. #24
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    Default Re: Password reset

    I must have messed it up once again but I don't think there's anything to be sorry about - I didn't write to complain. You're doing your job and the result is awesome despite any possible technical issues. I could only imagine how demanding it might be to run a site with so many people around if managing just a group of ten students can be a real headache.

  5. #25
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    Default Re: Password reset

    I appreciate the efforts put in by the Website and it being very honest in its purpose and being sensitive to security of personal data and it being hacked by other web-mongers. I was just trying to give you facts and true facts, nothing else. Perhaps it was considered an offensive by many, and I regret. I was speaking for the members and the problems they were facing. Unless we communicate what problems the members are facing, how can you resolve them. Hope this matter is rests here.

  6. #26
    Mr Harry Smith is offline Newbie
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    Default Re: Password reset

    Quote Originally Posted by Red5 View Post
    As part of a periodic review of security on the UsingEnglish.com site we have forced a password reset for all of our users. We have also configured the site to request that passwords are changed every 180 days (every 6 months).

    We realise that this causes a minor inconvenience to our users but hope that you appreciate the steps we are taking to ensure the safety and security of your accounts and data.

    Sorry for any inconvenience caused.

    Regards,

    Red5
    My name is Harry Smith. I have been a memeber of this forum for about 7 years. Unfortunately I forgot my password and couldn't log in. So I decided To register again as Mr harry Smith. Can I get my old password and be Harry Smith again?

  7. #27
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    Default Re: Password reset

    I have new password too:)

  8. #28
    Tdol is offline Editor, UsingEnglish.com
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    Default Re: Password reset

    Quote Originally Posted by Mr Harry Smith View Post
    My name is Harry Smith. I have been a memeber of this forum for about 7 years. Unfortunately I forgot my password and couldn't log in. So I decided To register again as Mr harry Smith. Can I get my old password and be Harry Smith again?
    Harry,

    I have sent you a Private Message and emails with details of how to log in with your old account.

  9. #29
    percy strange is offline Newbie
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    Thumbs up Re: Password reset

    Quote Originally Posted by Tdol View Post
    Harry,

    I have sent you a Private Message and emails with details of how to log in with your old account.
    Harry's plea put me in mind of the old record: The Trouble With Harry - YouTube

    Not everyone is pleased by "re-branding". It is good to know that you that you are willing and able to help Harry avoid the painful experience. The new password imposition process has allowed you to show good "customer care" along with "good" customer care. (If you see what I mean.)

    Nice work.

    P

  10. #30
    Mr. Acosta is offline Newbie
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    Default I need help how to re take MyELT

    Hello: to whom it may concern. I am an enrolled student of MyElT course and I have just entered once into it. But I lost my password and I have tried several times to re-enter in order to take the course but I just couldnīt. Could someone help me to do it. I would truly appreciate your assistance in this matter. Greetings from Mexico!

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