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  1. #1
    Unregistered Guest

    Exclamation User cannot log in

    My account (emmajw14) no longer works. I have tried to reset the password but do not ever receive the emails needed to do so. Please can you let me know what I need to do now. Thanks

  2. #2
    5jj's Avatar
    5jj is offline VIP Member
    • Member Info
      • Member Type:
      • Retired English Teacher
      • Native Language:
      • British English
      • Home Country:
      • England
      • Current Location:
      • Czech Republic
    Join Date
    Oct 2010
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    28,167
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    Re: User cannot log in

    Have you checked in your spam folder?

    If you have, and have found nothing, don't worry. One of our experts will be along soon to help.

  3. #3
    Tdol is offline Editor, UsingEnglish.com
    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • Japan
    Join Date
    Nov 2002
    Posts
    43,627
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    Re: User cannot log in

    Please check your email- I have replied to the Hotmail account you used when registering.

  4. #4
    dawnngcm1 is offline Newbie
    • Member Info
      • Member Type:
      • Student or Learner
      • Native Language:
      • Chinese
      • Home Country:
      • Hong Kong
      • Current Location:
      • Hong Kong
    Join Date
    Dec 2013
    Posts
    2
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    Re: User cannot log in

    Finally, I can login and write something here by using a new username.

    Could administrator please help me to re-active my old a/c? I subscribed and marked 'like' threads in that account.

  5. #5
    Tdol is offline Editor, UsingEnglish.com
    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • Japan
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    Nov 2002
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    Re: User cannot log in

    Dawn, it's active-what's the problem with it?

  6. #6
    dawnngcm1 is offline Newbie
    • Member Info
      • Member Type:
      • Student or Learner
      • Native Language:
      • Chinese
      • Home Country:
      • Hong Kong
      • Current Location:
      • Hong Kong
    Join Date
    Dec 2013
    Posts
    2
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    Re: User cannot log in

    I can't login in by using my old username 'dawnngcm' so I re-registered with 'dawnngcm1'. Could I retrieve my old account? It recorded many useful threads in my learning.

  7. #7
    Tdol is offline Editor, UsingEnglish.com
    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • Japan
    Join Date
    Nov 2002
    Posts
    43,627
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    Re: User cannot log in

    Please check your Private Messages.

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