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  1. Unregistered
    Guest
    #1

    I can't log in my account and no email is sent after I request a password reset

    Hi administer(s),

    I have registered an account "thincat" before and I can still find my posts on forum. However, now I cannot log in my account. Even after I request a password reset, though my email address is recognised, no email can be received. Is there any way I can log in again? Thank you!

    My account name: thincat
    My email address: EMAIL REMOVED - Send PM to This User Instead

  2. 5jj's Avatar
    • Member Info
      • Member Type:
      • Retired English Teacher
      • Native Language:
      • British English
      • Home Country:
      • England
      • Current Location:
      • Czech Republic

    • Join Date: Oct 2010
    • Posts: 28,167
    • Post Thanks / Like
    #2

    Re: I can't log in my account and no email is sent after I request a password reset

    Have you looked in your spam folder?

    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • Japan

    • Join Date: Nov 2002
    • Posts: 44,222
    • Post Thanks / Like
    #3

    Re: I can't log in my account and no email is sent after I request a password reset

    Please check your email for the solution.

    • Member Info
      • Member Type:
      • Student or Learner
      • Native Language:
      • Chinese
      • Home Country:
      • Hong Kong
      • Current Location:
      • Hong Kong

    • Join Date: Apr 2012
    • Posts: 114
    • Post Thanks / Like
    #4

    Re: I can't log in my account and no email is sent after I request a password reset

    Thank you very much! I finally received the email! I think there are some problems with the "automatic email sending" as I tried it for a lot of times already but no email was sent to me. Anyway, I can eventually log in again. Thanks a lot! :)

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