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  1. Unregistered
    Guest
    #1

    Exclamation User cannot log in

    My account (emmajw14) no longer works. I have tried to reset the password but do not ever receive the emails needed to do so. Please can you let me know what I need to do now. Thanks

  2. 5jj's Avatar
    • Member Info
      • Member Type:
      • Retired English Teacher
      • Native Language:
      • British English
      • Home Country:
      • England
      • Current Location:
      • Czech Republic

    • Join Date: Oct 2010
    • Posts: 28,167
    • Post Thanks / Like
    #2

    Re: User cannot log in

    Have you checked in your spam folder?

    If you have, and have found nothing, don't worry. One of our experts will be along soon to help.

    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • Japan

    • Join Date: Nov 2002
    • Posts: 44,222
    • Post Thanks / Like
    #3

    Re: User cannot log in

    Please check your email- I have replied to the Hotmail account you used when registering.

    • Member Info
      • Member Type:
      • Student or Learner
      • Native Language:
      • Chinese
      • Home Country:
      • Hong Kong
      • Current Location:
      • Hong Kong

    • Join Date: Dec 2013
    • Posts: 2
    • Post Thanks / Like
    #4

    Re: User cannot log in

    Finally, I can login and write something here by using a new username.

    Could administrator please help me to re-active my old a/c? I subscribed and marked 'like' threads in that account.

    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • Japan

    • Join Date: Nov 2002
    • Posts: 44,222
    • Post Thanks / Like
    #5

    Re: User cannot log in

    Dawn, it's active-what's the problem with it?

    • Member Info
      • Member Type:
      • Student or Learner
      • Native Language:
      • Chinese
      • Home Country:
      • Hong Kong
      • Current Location:
      • Hong Kong

    • Join Date: Dec 2013
    • Posts: 2
    • Post Thanks / Like
    #6

    Re: User cannot log in

    I can't login in by using my old username 'dawnngcm' so I re-registered with 'dawnngcm1'. Could I retrieve my old account? It recorded many useful threads in my learning.

    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • Japan

    • Join Date: Nov 2002
    • Posts: 44,222
    • Post Thanks / Like
    #7

    Re: User cannot log in

    Please check your Private Messages.

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