Silentia
New member
- Joined
- Dec 17, 2013
- Member Type
- Student or Learner
- Native Language
- Slovak
- Home Country
- Slovak Republic
- Current Location
- Slovak Republic
Hi! I need help writing a formal e-mail. I am at a complete loss here. I don't even know where to start or what information I should provide. I'm not a native speaker and this is the first time I've had to write a formal letter/e-mail in English, so I hope you will help me.
This is the situation: I have placed a book order with a UK publisher on Friday, December 13th. However, when I logged in to my internet banking today, I discovered that it has been billed to my account twice - one on Friday and the other one today (Tuesday, Dec. 17th). I have already confirmed with my bank that both requests came from the publisher, so I need to write them now and ask them to solve this somehow.
I'll be very grateful for any help you can provide - I'm anxious to solve this as soon as possible.
Thanks in advance!
This is the situation: I have placed a book order with a UK publisher on Friday, December 13th. However, when I logged in to my internet banking today, I discovered that it has been billed to my account twice - one on Friday and the other one today (Tuesday, Dec. 17th). I have already confirmed with my bank that both requests came from the publisher, so I need to write them now and ask them to solve this somehow.
I'll be very grateful for any help you can provide - I'm anxious to solve this as soon as possible.
Thanks in advance!