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    • Join Date: Mar 2006
    • Posts: 2
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    #1

    giving someone information regarding restaurant reviews

    Hello, I'm about to take on a job in a call center and i was wondering if you could give me some sample dialogues on how to answer a call from a customer inquiring about a restaurant's review?please help me?

    • Member Info
      • Member Type:
      • Other
      • Native Language:
      • English
      • Home Country:
      • England
      • Current Location:
      • England

    • Join Date: Feb 2005
    • Posts: 2,585
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    #2

    Re: giving someone information regarding restaurant reviews

    Hello Angge, welcome to UsingEnglish!

    Do you have some more background? (For instance, why would a customer call a call centre about a restaurant review?)

    MrP


    • Join Date: Mar 2006
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    #3

    Re: giving someone information regarding restaurant reviews

    well,first of all,this particular call center is tailored for directory assistance.They provide services such as weather reviews,traffic reports,directions on how to get to certain locations,and like what i said,restaurant reviews,people can call to find out information on such.My problem is that first of all,it's my first time to work in a call center, and second, I'm not really used to having a conversation through phone, i mean,i could converse well in english face to face but i think when your talking through the telephone,it changes a bit since you have to describe everything by detail..so that's why i need some help regarding this.

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