saizmaga
Member
- Joined
- May 13, 2014
- Member Type
- Student or Learner
- Native Language
- Spanish
- Home Country
- Spain
- Current Location
- Spain
Dear Sir/Madam
I am writing to complaint about the weekly swimming classes in which I hace enrolled at my local leisure centre for two last months.
I am an advanced swimmer, therefore I have just known a lot of kinds of leisure centres. Unfortunately, I am very upset and disappointed with the services, staff and facilities offered by Ronald´s leisure centre.
Firstly, the leaflet advertising specified that classes started at 6.p.m. However, they started late twice, at 6.p.m.
Furthermore, the instructors were unable to answer my questions, which was unhelpful. In addition, I consider there is a lack of staff and poor organisation in the leisure centre because of a grouo of twenty noisy and annoyed school children. Besides, the fact that I couldn´t have the swimming pool to myself.
Finally, when you check out your website, you can see very modern and clean facilities. However, I concern about the cleanliness in the swimming pool and the changing rooms.
I would be grateful if you could resolve these unpleasant problems, or I will be obliged to cancel my membership and request my fee back.
I look forward to hearing from you.
Yours faithfully,
Victor Saizmagasa ;-)
I am writing to complaint about the weekly swimming classes in which I hace enrolled at my local leisure centre for two last months.
I am an advanced swimmer, therefore I have just known a lot of kinds of leisure centres. Unfortunately, I am very upset and disappointed with the services, staff and facilities offered by Ronald´s leisure centre.
Firstly, the leaflet advertising specified that classes started at 6.p.m. However, they started late twice, at 6.p.m.
Furthermore, the instructors were unable to answer my questions, which was unhelpful. In addition, I consider there is a lack of staff and poor organisation in the leisure centre because of a grouo of twenty noisy and annoyed school children. Besides, the fact that I couldn´t have the swimming pool to myself.
Finally, when you check out your website, you can see very modern and clean facilities. However, I concern about the cleanliness in the swimming pool and the changing rooms.
I would be grateful if you could resolve these unpleasant problems, or I will be obliged to cancel my membership and request my fee back.
I look forward to hearing from you.
Yours faithfully,
Victor Saizmagasa ;-)