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Thread: get or be?

  1. #11
    Philly is offline Senior Member
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    Re: get or be?

    Hi MM

    Have you also already seen back-burner as a verb? IBMers love to turn nouns into verbs and vice versa. A few of the terms in that IBM glossary may be relatively IBM-specific. But the definition for escalate definitely matches the usage in other companies as well.
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  2. #12
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    Re: get or be?

    Quote Originally Posted by Philly View Post
    Hi Jaguar

    I agree 100% with you and Riverkid about removing will from the sentence.

    My disagreement was only with Riverkid's comment about 'escalate the problem'. Saying "escalate a problem" does have a certain logic to it. The problem is in fact "intensified" or "made more serious" (escalated) in the sense that it is sent up the corporate ladder to a more important person (e.g., the boss) if a solution can't be found using the standard process. The higher the problem has to go before being resolved, the more serious it becomes.
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    Ah, but the sentence IS grammatical AND common with 'will'. For example:

    "You must escalate the problem immediately to second-level if you know it will not be/get resolved within one hour." In fact, it's perfectly common usage - I've heard EXACTLY that phrase in many help-desk environments.

  3. #13
    Philly is offline Senior Member
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    Re: get or be?

    Hi Coffa
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    Good point.
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  4. #14
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    Re: get or be?

    Hello guys,

    I just had my rest days and thats the reason why I have not answered immediately to your posts. By the way, thanks to all of you.

    As for the 'escalate the issue', this means to bring the issue to a higher level of support. I am a technical support of Gateway computers and as a technical support agent, I usually use this if I cannot handle anymore the issue and I will need to have someone above me to handle it.

    Again, thanks a lot.

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