Results 1 to 3 of 3

Thread: Sending a reply

  1. #1
    Join Date
    May 2006
    Posts
    19
    Post Thanks / Like

    Sending a reply

    Hello there. I always tried to send a decent interim reply letter to our complainants before any thorough action is to be taken. Here is my draft one:

    I refer to your complaint letter which was received on date.
    The matters reported in your complaint letter regarding the above company are now under investigation and I shall inform you of the result as soon as possible.

    Any comments on that?

    Cheers.

  2. #2
    Tdol is offline Editor, UsingEnglish.com
    • Member Info
      • Member Type:
      • English Teacher
      • Native Language:
      • British English
      • Home Country:
      • UK
      • Current Location:
      • Japan
    Join Date
    Nov 2002
    Posts
    44,191
    Post Thanks / Like

    Re: Sending a reply

    I refer to your complaint letter which was received on date.

    I would say
    I am writing in response to your complaint which we received on...

  3. #3
    Join Date
    May 2006
    Posts
    150
    Post Thanks / Like

    Re: Sending a reply

    When people call with a problem, it means a lot if you show that you care and will be responsible enough to follow up. May I suggest:

    Dear [Jane Doe]:

    In response to your letter to me dated January 1, 2006, I am concerned to learn of your dissatisfaction with regard to [explain briefly the nature of the complaint]. I have placed a call with [individual who is responsible] to investigate this issue. Once I have reviewed the details surrounding this problem, I will contact you by [telephone] so that an amicable resolution can be achieved.

    In the meantime, do not hesitate to contact me directly.

    Sincerely,

Similar Threads

  1. Un posted reply!
    By Latoof in forum Support Area
    Replies: 1
    Last Post: 19-Dec-2004, 14:22
  2. reply urgently required!!
    By kutekool_22 in forum Ask a Teacher
    Replies: 16
    Last Post: 17-May-2004, 19:44
  3. New Forum Feature - Reply To Post
    By Red5 in forum News and Announcements
    Replies: 1
    Last Post: 04-Jun-2003, 23:40
  4. New Forum Feature - Quick Reply
    By Red5 in forum News and Announcements
    Replies: 0
    Last Post: 09-May-2003, 18:21

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •