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    #1

    reward service excellence

    Hi, what does this sentence mean, maybe in responce to the wants of the customer, manager offer superior service.
    "Managers set goals for and reward service excellence"
    It's about customer requirements and satisfactions

  1. MikeNewYork's Avatar
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    #2

    Re: reward service excellence

    Quote Originally Posted by me78 View Post
    Hi, what does this sentence mean, maybe in responce to the wants of the customer, manager offer superior service.
    "Managers set goals for and reward service excellence"
    It's about customer requirements and satisfactions
    It means that managers set goals for employees with respect to customer service and provide rewards for those employees who provide excellent service.

    Read the original sentence this way:

    Mangers set goals for service excellence and reward service excellence.


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    #3

    Re: reward service excellence

    which means that if the emploees are doing their job well, they get rewards from the managers
    thank you so much

  2. MikeNewYork's Avatar
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    #4

    Re: reward service excellence

    Quote Originally Posted by me78 View Post
    which means that if the emploees are doing their job well, they get rewards from the managers
    thank you so much
    Yes. The rewards may take the form of little gifts (e.g., movie tickets), honors (e.g., employee of the month), pay raises, or bonuses.

    You're very welcome.

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