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  1. #1
    Ju is offline Senior Member
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    Red face Crystal ball, Utiquitous, inexperienced.......

    Hi Dear,


    1) "Crystal Ball"

    besides the meaning of a ball made of crystal, is there another implication / meaning? eg .....Most people are limited in their options. However, she has her own crystal ball, which was......


    2) "I need to find a formal dress that is beyond the ubiquitous black dress but doesn't cost a fortune."
    • Any problem in the above sentence?
    • Are there other common words to replace "ubiquitous"

    3) "There are plenty of helping hands for the inexperienced."
    • Any problem in the above sentence? I thought "inexperienced" is an adjective.

    4) "A light and airy boutique setting high-end products, mostly Europoean brands.
    • What is the meaning of "light and airy" & "high-end" in the sentence.

    5) Could you suggest some ways of oral expression/phrases for a staff to enforce company regulation / policy firmly, yet not offending customers?


    6) Besides saying "I am sorry", are there other oral expression to render apologies to customers?


    7) "certainly", "sure", "Yes Mr/Ms XXX"
    • Which one is the most polite way to reply for customer?
    • Any other better suggestion?

    8) Any websites/resources related in dealing with customers in proper English under different situation?


    9) Usage and Meaning of "I bet" with examples please.



    Thanks / ju

  2. #2
    BobK's Avatar
    BobK is offline Harmless drudge
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    Default Re: Crystal ball, Utiquitous, inexperienced.......

    An answer to your whole post would take several hours. Maybe we can manage 5 mins, each. I'll start with these fragments:

    1) "Crystal Ball"

    besides the meaning of a ball made of crystal, is there another implication / meaning? eg .....Most people are limited in their options. However, she has her own crystal ball, which was......


    2) "I need to find a formal dress that is beyond the ubiquitous black dress but doesn't cost a fortune."

    * Any problem in the above sentence?
    * Are there other common words to replace "ubiquitous"

    3) "There are plenty of helping hands for the inexperienced."

    * Any problem in the above sentence? I thought "inexperienced" is an adjective.
    1 A crystal ball is part of the paraphernalia associated with making predictions. If I look into my crystal ball, I see that you're going to meet a tall dark stranger.

    2 Here the word ubiquitous is used just to mean common; it really means 'having the characteristic of being everywhere'. The sentence seems generally OK, though I have my doubts about the suitability of the word beyond.

    3 inexperienced is an adjective, but 'the inexperienced' is a Noun Phrase - as in comfort the lonely, feed the hungry, shelter the homeless

    b

  3. #3
    Anglika is offline No Longer With Us
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    Default Re: Crystal ball, Utiquitous, inexperienced.......

    4) "A light and airy boutique setting high-end products, mostly Europoean brands.
    • What is the meaning of "light and airy" & "high-end" in the sentence.
    The boutique has been designed so that ther is a feeling of spaciousness; "high-end" implies exclusive and expensive designer goods.

    5) Could you suggest some ways of oral expression/phrases for a staff to enforce company regulation / policy firmly, yet not offending customers?

    "I am afraid that the company's policy is to do xxxxxxxxx, and I am not in a position to alter this policy. Would you care to speak to my manager on this matter? [Use the second part if the customer is being REALLY difficulr]

    6) Besides saying "I am sorry", are there other oral expression to render apologies to customers?

    Please accept my apologies [but really "I am sorry" is the best]


    7) "certainly", "sure", "Yes Mr/Ms XXX"
    • Which one is the most polite way to reply for customer?
    • Any other better suggestion?
    NEVER "Sure" - implies an off-hand attitude. The reply does depend somewhat on the situation and/or question. "Certainly", "With pleasure", "My pleasure", using either the customer's name if known, or Sir/Madam if not known would all be acceptable. I take it this relates to the expensive boutique?

  4. #4
    Ju is offline Senior Member
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    Default Re: Crystal ball, Utiquitous, inexperienced.......

    BobK

    Many thanks / ju

  5. #5
    Ju is offline Senior Member
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    Default Re: Crystal ball, Utiquitous, inexperienced.......

    Anglika,

    Many thanks / ju

  6. #6
    Ju is offline Senior Member
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    Default Re: Crystal ball, Utiquitous, inexperienced.......

    Quote Originally Posted by Anglika View Post
    4) "A light and airy boutique setting high-end products, mostly Europoean brands.
    • What is the meaning of "light and airy" & "high-end" in the sentence.
    The boutique has been designed so that ther is a feeling of spaciousness; "high-end" implies exclusive and expensive designer goods.

    5) Could you suggest some ways of oral expression/phrases for a staff to enforce company regulation / policy firmly, yet not offending customers?

    "I am afraid that the company's policy is to do xxxxxxxxx, and I am not in a position to alter this policy. Would you care to speak to my manager on this matter? [Use the second part if the customer is being REALLY difficulr]

    6) Besides saying "I am sorry", are there other oral expression to render apologies to customers?

    Please accept my apologies [but really "I am sorry" is the best]


    7) "certainly", "sure", "Yes Mr/Ms XXX"
    • Which one is the most polite way to reply for customer?
    • Any other better suggestion?
    NEVER "Sure" - implies an off-hand attitude. The reply does depend somewhat on the situation and/or question. "Certainly", "With pleasure", "My pleasure", using either the customer's name if known, or Sir/Madam if not known would all be acceptable. I take it this relates to the expensive boutique?
    Anglike,

    Could you elaborate the meaning w/ example of "off-hand attitude" in your previous message?

    Thanks / ju

  7. #7
    curmudgeon's Avatar
    curmudgeon is offline Key Member
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    Default Re: Crystal ball, Utiquitous, inexperienced.......

    You might find this site useful

    BBC Learning English | Business English

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