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    • Join Date: Oct 2007
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    #1

    how to pass a call center examinations?

    Good day!
    I'm presently applying as a Call Center Agent firms in the Philippines and unfortunately I didn't pass the examination. I really have a hard time answering those exam. Can you give call center examinations so it can help me practice for my next applications. Thank you and best regards.

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    #2

    Re: how to pass a call center examinations?

    Do you know the name of the exams they use?

  1. blouen's Avatar
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    #3

    Re: how to pass a call center examinations?

    Quote Originally Posted by Tdol View Post
    Do you know the name of the exams they use?
    Ive worked in a call center before...
    I think their exams deal circle around basic English grammar, USA geography and state name pronunciations, spelling.... Others have typing skills evaluation... So you just need to study those... and of course, practice with your verbal skills, they would require you to speak using an American/British accent, especially that you are from Cebu (Im from Bacolod) so we tend to have Regional accents, but speaking in a Neutral Accent like the CNN newscasters is more advisable.

    All the best!

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    #4

    Re: how to pass a call center examinations?

    Thanks for that.

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