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  1. #1
    saltyfish87 is offline Newbie
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    Mar 2008
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    Default letter of complaint

    UNMATCHED AREA OF BOOTH, LAPTOPS, PROJECTORS AND SOUND SYSTEM REQUESTED

    We have booked a booth through your company for our Global Education Fair which is going to be held in Putra World Trade Centre. According to the brochure from your company it is stated that it is a 400 square feet booth but the booth given is only 330 square feet which means it is 70 square feet smaller. The location of the booth we booked earlier is near the entrance but we were given a booth located at the back of the auditorium. We also found that the laptops, projectors and equipment for the sound system were not provided according to our specifications. Here with this letter we enclose a copy of the agreement regarding the laptops, projectors and sound system your company agreed to provide us with for your reference.

    We would like to voice out our inconvenience your company had caused us by providing a smaller booth. We had made a layout plan on the settings of our booth based on the size of 400 square feet. We are unable to make any amendments to our layout plan due to the time left. Laptops which are provided cannot support the software we are using which is the Microsoft Vista. Besides that, the projectors we have requested for is in higher resolution. The projectors we are provided currently cannot produce good quality images and it will severely interrupt our presentation during the fair. The equipment provided for our sound system also is not appropriate. We requested for a wireless microphone but we are given a wired one. We are organizing an activity which requires us to walk around to promote our booth. It is hard for us to move freely using a wired microphone. The size of the amplifier is too big for our booth too. It does not fit in well due to the limited space of our booth.

    We would like to have solutions from your company as soon as possible regarding the above matter as the education fair is on 14 March 2008, which is only a week ahead. We look forward for an urgent reply from your company before 12 March 2008 because we need some time for our preparation for the fair.

    Thank you.

    Yours sincerely,

    Canis Lim Pui Yee
    Student Affairs Manager

    Encl. Letter of Agreement

  2. #2
    Join Date
    Mar 2008
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    Default Re: letter of complaint

    Quote Originally Posted by saltyfish87 View Post
    UNMATCHED AREA OF BOOTH, LAPTOPS, PROJECTORS AND SOUND SYSTEM REQUESTED

    We have booked a booth through your company for our Global Education Fair which is going to be held in Putra World Trade Centre. The brochure from your company states that the booth is a 400 square feet but the booth is actually only 330 square feet. The location of the booth we booked earlier was supposed to be near the entrance but we were given one near the back of the auditorium. We also found that the laptops, projectors and equipment for the sound system were not provided according to our specifications. Enclosed with this letter is a copy of the agreement regarding the laptops, projectors and sound system.

    We would like to voice our dissatisfaction with your company and the inconvenience created by providing a smaller booth. We had made a layout plan on the settings of our booth based on the size of 400 square feet. We are unable to make any amendments to our layout plan due to the time left.The provided laptops cannot support our software (Microsoft Vista). In addition, we requested projectors with a higher resolution. The provided projectors cannot produce high quality images and it will severely disrupt our presentation during the fair. The equipment provided for our sound system also is not appropriate. We requested for a wireless microphone but we are given a wired one. We are organizing an activity which requires us to walk around to promote our booth. It is hard for us to move freely using a wired microphone. The size of the amplifier is too big for our booth too.

    We a prompt response and resolution from your company as soon as possible as the education fair is on 14 March 2008, which is only a week ahead. We look forward for an urgent reply from your company before 12 March 2008 because we need some time for our preparation for the fair.

    Thank you.

    Yours sincerely,

    Canis Lim Pui Yee
    Student Affairs Manager

    Encl. Letter of Agreement

    I went through it quickly but it sounds fine.

  3. #3
    Horsa is offline Senior Member
    Join Date
    Jul 2007
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    Default Re: letter of complaint

    Complaint regarding booth size and incorrect specification of provided electronic equipment

    I am writing to complain about the booth we have been allocated at the Global Education Fair in the Putra World Trade Centre.

    We booked the booth through your company after studying your brochure. According to the brochure it is stated that the size of the booth is 400 square feet but the booth we have been allocated is only 330 square feet some 70 square feet smaller. In addition to this the location of the booth we booked is near the entrance, but the one we were given is a booth located at the back of the auditorium. Not only that, but also laptops, projectors and the sound system which we requested at the time of booking do not meet the agreed specificatiions. We have enclosed a copy of the agreement for ease of reference.

    We would like to express in the strongest terms possible our dissatisfaction at the inconvenience your company had caused us by providing a smaller than agreed booth. We had planned the layout of our booth based on the size of 400 square feet. We are unable to make any amendments to our layout plan at this late stage. Furthermore the laptops which you provided cannot support the software we are using which is the Microsoft Vista. Besides that, the projectors we requested have a higher resolution than those provided, which cannot produce sufficiently good quality images and this will severely handicap our presentation. The sound system you have provided is not at all appropriate. We requested a wireless microphone but we are given a wired one. We are organizing an activity which requires us to walk around to promote our booth. It is hard for us to move freely using a wired microphone. Finally, the size of the amplifier is too big for our booth. It takes up far too much room in the very limited space of our booth.

    We would like to have your solutions to these problems by no later than 12 March as the education fair begins on 14 March, which is only a week from now. We await your urgent response.


    Yours sincerely,

    Canis Lim Pui Yee
    Student Affairs Manager

    Encl. Letter of Agreement

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